Submit a request
Check your existing requests
Frequently Asked Questions
What video formats and codecs does the BrightSign support?
Which touchscreens can I use with BrightSign players?
How do I restore / reset a unit to Factory Default settings?
New HD Models: HD120, HD220, and HD1020
What kind of videos can the HD120, HD220, and HD1020 seamlessly loop?
How do I connect VGA from the BrightSign to a Composite input?
How are the new HD models different?
How do I send Hex commands (or bytes) using BrightAuthor?
How do I pause/resume a video in BrightAuthor?
How do I interpret BrightSign player logs?
BSI Display Bundle
How do I get the best quality from my BSI/BrightSign Bundle?
What is the warranty on the BSI Display bundle?
Is the BrightSign inside the BSI displays case?
Which BrightAuthor features are unavailable in the web UI?
What is the Brightsign Network?
How do I configure my network to be able to upload content to BSN account through the Web UI?
BrightSign TD1012 Tabletop
What Software & Firmware do I need for the TD1012?
Do I need to update the TD1012 to firmware 3.7.44 or later?
The TD1012 power button doesn't seem to have any effect.
BrightAuthor General Questions
BrightAuthor Overview Video
Can I install more than 1 BrightAuthor version on my computer?
Can I open BrightAuthor 1.x projects with BrightAuthor 2.0?
My video files don't play on the Brightsign
No audio, but video plays correctly
USB Touchscreen Isn’t Working Properly
"Access...Denied" error when uploading to BrightSign Network
"Assertion...Failed" errors when using BrightAuthor
"Unable to open ..." error when trying to open the presentation in BrightAuthor, but the same presentation opens without the problems on another computer
BrightAuthor: Multi-screen Synchronized Presentation
BrightAuthor: Creating a Full Screen Presentation
BrightAuthor: Creating a Multi-Zone Presentation
BrightSign Support Overview
Developer Resources and Utilities
BrightSign Network Enterprise Edition
Why Can't Users Sign in to BSNEE with Internet Explorer 10?
BrightSign iOS App
BrightSign General Discussion
HD220 Playback: Bad Asset?
Assistance with text files.
BrightSign Support Announcements
New BrightAuthor Beta Available: 18.104.22.168
New Beta Firmware Available
BrightSign Network 3.7