Submit a request
Check your existing requests
Frequently Asked Questions
What image formats does the BrightSign support?
Which touchscreens can I use with BrightSign players?
What video streaming formats are supported by BrightSign players?
HD120, HD220, and HD1020
What kind of videos can the HD120, HD220, and HD1020 seamlessly loop?
How do I connect VGA from the BrightSign to a Composite input?
How are the new HD models different?
How do I properly remove and replace an SD memory card in a BrightSign player?
How do I synchronize content in multiple zones? (Linkzones)
How do I create content for Portrait mode on the Brightsign?
4K Video Encoding
Why does the 4K canvas appear as 1920x1080 in BrightAuthor?
Do 4K players support 4K video encoded using H.264?
Which BrightAuthor features are unavailable in the web UI?
BrightSign unit gets 403 error on the BrightSign Network account
How do I configure my network to upload content to my BSN account through the WebUI?
BrightAuthor General Questions
BrightAuthor Overview Video
Can I install more than 1 BrightAuthor version on my computer?
Can I open BrightAuthor 1.x projects with BrightAuthor 2.0?
BP200/BP900: Any Button option not working
No audio, but video plays correctly
I only get exfat and ntfs as format options for my SDXC card.
"Access...Denied" error when uploading to BrightSign Network
"Assertion...Failed" errors when using BrightAuthor
"Unable to open ..." error when trying to open the presentation in BrightAuthor, but the same presentation opens without the problems on another computer
BrightSign TD1012 Tabletop
What Software & Firmware do I need for the TD1012?
Do I need to update the TD1012 to firmware 3.7.44 or later?
The TD1012 power button doesn't seem to have any effect.
BSI Display Bundle
How do I get the best quality from my BSI/BrightSign Bundle?
What is the warranty on the BSI Display bundle?
Is the BrightSign inside the BSI displays case?
BrightSign Network Enterprise Edition
Why Can't Users Sign in to BSNEE with Internet Explorer 10?
BrightSign iOS App
BrightAuthor: Multi-screen Synchronized Presentation
BrightAuthor: Creating a Full Screen Presentation
BrightAuthor: Creating a Multi-Zone Presentation
BrightSign Support Overview
BrightSign Open Source Resources
User Guides and Documentation
BrightSign General Discussion
What is going on with BrightSign file Caching lately???
Feature Request: Change Player-Type
BrightSign Support Announcements
New Firmware and BrightAuthor Versions Available
HDCP Support on the 4K1142
4K Support – New Downloads Page