Submit a request
Check your existing requests
Frequently Asked Questions
Which touchscreen models do BrightSign players support?
How do I restore / reset a unit to Factory Default settings?
How do I publish to BrightSign players with my Mac?
HD120, HD220, and HD1020
How do I connect VGA from the BrightSign to a Composite input?
How are the new HD models different?
Do the HD120, HD220, and HD1020 support hot swapping?
How do I interpret BrightSign player logs?
How do I set the Time or Timezone on a BrightSign player?
How do I download and edit a presentation that was uploaded to the BrightSign network?
4K Video Encoding
4K Demo Content
Which BrightAuthor features are unavailable in the web UI?
BrightSign unit gets 403 error on the BrightSign Network account
How Do I Use BrightSign Network Subscriptions?
BrightAuthor General Questions
BrightAuthor Overview Video
Can I install more than one BrightAuthor version on my computer?
Can I open BrightAuthor 1.x projects with BrightAuthor 2.0?
Why is my video is playing faster than normal speed?
Unable to upload content via Local File Networking (LFN)
HDMI-to-DVI adapter no longer works with my HDx10
"Access...Denied" error when uploading to BrightSign Network
"Assertion...Failed" errors when using BrightAuthor
"Unable to open ..." error when trying to open the presentation in BrightAuthor, but the same presentation opens without the problems on another computer
BrightSign TD1012 Tabletop
What Software & Firmware do I need for the TD1012?
What resolution does the TD1012 use?
How do I rotate a Landscape video for Portrait Playback?
BSI Display Bundle
How do I get the best quality from my BSI/BrightSign Bundle?
What is the warranty on the BSI Display bundle?
Is the BrightSign inside the BSI displays case?
BrightSign Network Enterprise Edition
Why Can't Users Sign in to BSNEE with Internet Explorer 10?
BrightSign iOS App
BrightAuthor: Multi-screen Synchronized Presentation
BrightAuthor: Creating a Full Screen Presentation
BrightAuthor: Creating a Multi-Zone Presentation
BrightSign Support Overview
User Guides and Documentation
BrightSign General Discussion
Media RSS Feed works on PC with preview, but not on device
BrightSign Network Account
BrightSign Support Announcements
New Beta Firmware and BrightAuthor Available
Changes to BSN Notification Emails
New Localized BrightAuthor Available: 126.96.36.199