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Frequently Asked Questions
Do BrightSign players support overlaying text or images on video?
Do BrightSign Players support Genlock?
Updating FW with Secure Boot (Safe Mode) - XDs and HDx20s
HD120, HD220, and HD1020
How do I connect VGA from the BrightSign to a Composite input?
How are the new HD models different?
Do the HD120, HD220, and HD1020 support hot swapping?
How do I set the Time or Timezone on the BrightSign player?
How do I loop a single video seamlessly?
How do I play a Powerpoint presentation on the Brightsign?
4K Video Encoding
4K Demo Content
Why does the 4K canvas appear as 1920x1080 in BrightAuthor?
Which BrightAuthor features are unavailable in the web UI?
BrightSign unit gets 403 error on the BrightSign Network account
How do I configure my network to upload content to my BSN account through the WebUI?
BrightAuthor General Questions
BrightAuthor Overview Video
Can I install more than one BrightAuthor version on my computer?
Can I open BrightAuthor 1.x projects with BrightAuthor 2.0?
SD card is not recognized by BrightSign
My video files don't play on the BrightSign player
Video quality is poor
"Access...Denied" error when uploading to BrightSign Network
"Assertion...Failed" errors when using BrightAuthor
"Unable to open ..." error when trying to open the presentation in BrightAuthor, but the same presentation opens without the problems on another computer
BrightSign TD1012 Tabletop
What Software & Firmware do I need for the TD1012?
Do I need to update the TD1012 to firmware 3.7.44 or later?
The TD1012 power button doesn't seem to have any effect.
BSI Display Bundle
How do I get the best quality from my BSI/BrightSign Bundle?
What is the warranty on the BSI Display bundle?
Is the BrightSign inside the BSI displays case?
BrightSign Network Enterprise Edition
Why Can't Users Sign in to BSNEE with Internet Explorer 10?
BrightSign iOS App
BrightAuthor: Multi-screen Synchronized Presentation
BrightAuthor: Creating a Full Screen Presentation
BrightAuthor: Creating a Multi-Zone Presentation
BrightSign Support Overview
User Guides and Documentation
BrightSign Open Source Resources
BrightSign General Discussion
HD1020 Scroll Bar Missing
Change WiFi settings without reauthoring project?
Change resolution without reauthoring project?
BrightSign Support Announcements
BrightAuthor Beta Available for All Models
New XD Firmware Available: 5.1.24
Support for New Models: XDx32, HDx22, and LSx22