BrightSign Support
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Overview
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Frequently Asked Questions
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General Questions
(101)
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What video formats and codecs does the BrightSign support?
BrightSign DSE Video
Which touchscreens can I use with BrightSign players?
New HD Models: HD120, HD220, and HD1020
(17)
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What kind of videos can the HD120, HD220, and HD1020 seamlessly loop?
How do I connect VGA from the BrightSign to a Composite input?
How are the new HD models different?
Operational
(54)
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How can I get the Twitter or RSS ticker to display the most recent tweets/rss feeds?
BrightSign App FAQ
How Do I Change the Behavior of the Firmware Update Process?
BSI Display Bundle
(4)
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How do I get the best quality from my BSI/BrightSign Bundle?
What is the warranty on the BSI Display bundle?
Is the BrightSign inside the BSI displays case?
BrightSign Network Web UI
(10)
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Which BrightAuthor features are unavailable in the web UI?
What do the status colors next to players and groups mean?
How do I create Live Text feeds in the BrightSign Network Web UI?
BrightSign TD1012 Tabletop
(7)
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What Software & Firmware do I need for the TD1012?
What resolution does the TD1012 use?
How do I rotate a Landscape video for Portrait Playback?
BrightAuthor General Questions
(32)
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BrightAuthor Overview Video
Can I open BrightAuthor 1.x projects with BrightAuthor 2.0?
Can I use Dynamic Playlists without the BrightSign Network?
Troubleshooting
(35)
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My video files don't play on the Brightsign
USB Touch screen isn’t working properly
My video is playing faster than normal speed? (too fast)
BrightAuthor Troubleshooting
(35)
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"Access...Denied" error when uploading to BrightSign Network
"Assertion...Failed" errors when using BrightAuthor
"Unable to open ..." error when trying to open the presentation in BrightAuthor, but the same presentation opens without the problems on another computer
Video Tutorials
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BrightAuthor: Creating a Full Screen Presentation
BrightAuthor: Creating a Multi-Zone Presentation
BrightAuthor: Creating an Interactive Presentation
Support Pages
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BrightSign Downloads
BrightSign Open Source Resources
BrightSign User Guides/Troubleshooting
BrightSign iOS App
(1)
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BrightSign App
Forums
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BrightSign General Discussion
(1810)
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GPS receiver
Timeout-Event in Livetext not executed
Is it possible to update the "Image Play File" from an external source on the fly ?
BrightSign Support Announcements
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Bug Announcement: Twitter Compatibility Issues
New Tech Note: Using Multiple USB Button Panels
BrightSign App Now Available
