How to select an SD card

Last Updated: February 13, 2017

Our customers use a wide variety of SD/SDHC cards with BrightSign players. We also offer a line of BrightSign SDHC cards that have been tested and proven to work well for typical digital signage applications.

We recommend Class 10 SDXC cards when playing back multiple videos at the same time on the XD or 4K series. Please see the SD Cards Tech Note for more information about SD cards.

Among third-party SD cards, we have seen the best performance with Sandisk Extreme/HD cards. We strongly recommend testing third-party SD cards regularly and thoroughly before deploying them. Since SD card vendors make firmware and controller changes as well, we recommend testing any new batch of SD cards before you put them in the field.

NOTES

  • Some customers have reported playback problems and I/O errors with Transcend SDHC cards that are 8GB and larger. 
  • You must format your SDHC or SDXC card as FAT32 or exFAT. Note that exFAT is only supported by Series 3 players (XTx43, XDx33, HDx23, LS423) running firmware 6.2.94 or later. You can also format your card using NTFS, but the player will not be able to receive network updates or generate logs (i.e. it cannot write to the card).
  • BrightSign players do not support storage devices larger than 1TB. If your player is using firmware version 6.1.37 or earlier, it will only support storage devices up to 500GB in capacity.
  • SDXC cards are not supported on the HDx10 and earlier models. 
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10 Comments

  • 0
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    rolf schmidt

    Just for safety - do you mean 500 GB or 500 GB SI? so i might use a "512 GB" card.

  • 0
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    Alex

    We recommend to keep it under 500GB. 512GB may not work consistently.

  • 0
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    Lyndon

    If you format the drive as ext4, then you can use larger than 500GB. So, the 512 wouldn't been an issue. 

  • 0
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    robbieomura

    Will a PNY Elite Performance 64 GB High Speed SDXC Class 10 UHS-I, U3 up to 95 MB/Sec Flash Card (P-SDX64U395-GE)  work in the Brightsign HD1022.

    What kind of SD card would you recommend for this model? Thank you!

  • 0
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    Alex

    Yes, PNY card you mentioned should work. We recommend BrightSign class 10 SD card:

    https://www.brightsign.biz/digital-signage-products/accessories/sd-cards/

     

  • 0
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    Stuart Sheinbaum

    I formatted my 16 GB card as FAT32 after using for a couple of years. The published my content via BrightAuthor and the content won't play.  What's missing?

  • 1
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    Lyndon

    Could be any number of things... Some common things to check:

     

    -make sure you pblished the files to the root of the sd card and not a sub folder

     

    Resolution Issues

    -test/change the video output resolution you selected. If you choose a resolution your monitor has a problem with, then you'll get a blank screen. If using hdmi, test a lower resolution to start like 1280x720x60p. If you're using an XD2 unit, make sure the project's not set to a 4k resolution. 

     

    -if you're using vga, then some hdmi resolutions don't work over vga. For example, 1920x1080 will result in no signal. 

     

    -if you're usinga 4k unit and 4k resoluion, test both 30p and 60p. Try using a higher end (thicker) HDMI cable or just any different hdmi cable.

     

    Content Issues

     

    videos & Images

    Current BA versions won't let you add images that are too big. Check that if you're on an older ba release. Newer ba releases should also prevent you from adding any videos that might not play at all. So, standard content is unlikely.

     

    html

    If you're playing back html content, any number of issues on the html page or site can cause no output. Test publishing a page like google.com

     

    mrss feeds

    Like html, an improperly formatted mrss feed can cause playback to fail. If you can send us a link, we can check. 

     

    Internet

    If you're playing mrss or html content and that content is on line, this could be an issue. Or if it's on a local server, but the unit can't resolve the server name or domain, that can cause failure to playback. 

     

     

     

  • 0
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    Stuart Sheinbaum

    Thank you.  It turns out, I simply had to create set up files to the new SD card from tools>brightsign unit setup

  • 0
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    Dwight Burgos

    Hi All,

     

    Stirring up an old chat here hoping something has changed...  We've recently purchased Transcend SD cards from a vendor model # TS32GSDU1PE.  I believe its this one here https://www.amazon.com/Transcend-Class-UHS-1-Memory-TS32GSDU1PE/dp/B016B6AMCC  

    I would like confirmation on whether these cards are certified to work with our Brightsign 4K1142?

    Thank you.

    Dwight

  • 0
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    Lyndon

     

    We don't do card certification.  We have the cards we sell. We've also done testing with Sandisk and Lexar cards. Lexar have performed the best in the past. But, customers use a variety of cards without any problems in most cases. Lexar seem to be the best at handling both reading and writing at the same time, and previously, also seemed to work best without errors that some cards can experience from extensive reading.

     

    The issue I recall previously with transcend is there was a time when customers came across a bad batch of cards that had higher than expected failures. 

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