Performing a factory reset

Last updated: November 15, 2016

A factory reset will not erase the current firmware installed on the unit, but erases all network settings, BrightSign Network recovery settings, touchscreen configuration settings, etc. 

There are several ways to reset a player to factory defaults. Choose one of the methods below.

Note: The Control Button and Diagnostic Web Server methods require the player to be installed with firmware version 6.2.39 or later.

Control Button

  1. Hold the SVC and Reset buttons.
  2. Apply power to the player
  3. Wait for the red Err LED to flash rapidly.
  4. Release the SVC and Reset buttons.

The error LED will stop flashing. The player will then boot up, reboot, and initialize with factory defaults.

Diagnostic Web Server (DWS)

  1. Access the DWS.
  2. Navigate to the CONTROL tab.
  3. Click the Factory Reset button.

Factory Reset Script

Use the attached script to reset your unit to factory default settings. 

  1. Download the attached autorun.brs file.
  2. Copy the autorun.brs file to the root directory of a blank SD card or USB thumbdrive.
  3. Insert the SD card or USB thumbdrive into the unit while it is powered off.
  4. Power on the unit. In a moment, you will see a yellow message on the screen that states "Deleting Recovery settings". You will then see this message: "Settings Deleted. Remove script from flash card, and Restart".
  5. The script will delete itself and restart the player when complete. You should see a BrightSign logo on the screen with the firmware version that is installed on the unit.
Have more questions? Submit a request

27 Comments

  • 0
    Avatar
    J Fleck

    If I want to run this on a remote system, what can I do to leave the web server in a state so I can log in and upload the correct files?

  • 0
    Avatar
    Alex (BrightSign Support)

    Nothing. This script will erase all settings from the registry of the brightsign.

  • 0
    Avatar
    Laurent Oberle

    The reset have been done. Always the 3 leds on.

    I try to put a little BrighAuthor project on it and the video is playing. But always the 3 leds are on, and the busy led blinking but it's normal.... it plays the video file.

  • 0
    Avatar
    Alex (BrightSign Support)

    What is the model of the unit? Try installing a firmware in safe mode. Go to Software Downloads, download the latest firmware version for your brightsign model, open the firmware installation instructions, search for "Updating with Secure Boot" and follow the steps outlined there.

  • 0
    Avatar
    Richard Muchata

    Hello,

    I had locked up my LS422 trying to Stream IP video in a Presentation and  the _autorun.brs _file. worked perfectly to free up the unit.

    Thank You,

    Richard Muchata

  • 0
    Avatar
    Jordan

    That didn't work.  I have also tried it before to no avail.  I don't get the "deleting" messages at all.  

  • 0
    Avatar
    Brandon (BrightSign Support)

    Jordan,

    What do you see on the screen?  If you only see the BrightSign logo/info screen, make sure the SD card or USB stick is formatted as FAT32, not exFAT

    Also ensure the file is named autorun.brs not autorun.brs.txt or autorun.brs.html etc.

  • 0
    Avatar
    Jordan

    Double and triple checked.  Reformatted a card and retried.  When I run the reset autorun script it goes to the Bright sign screen with no messages.  Then I turn it off and run the set date and time script and I get a time but not the one I set and a message that says the time is already set and that I need to clear the registry.  Very frustrating.  I've attached pics of the screens I'm getting.  Is there another way to set the time??  Can I hook it up to the internet for a while on the brightsign network and then use it as a standalone??  I'm grasping at straws since I had no trouble setting up an out of the box player but can't get the 2 existing players to set.....

  • 0
    Avatar
    Lyndon (BrightSign Support)

    Jordan, yes, you can connect the unit to the internet. So long as the unit has access to a time server it will set automatically. The manual steps are only if you don't have access to a time server. The date and time faq includes project file that you can use to set the date and time along with a plugin.

     

    Additionally, if you install firmware 5.1.40 or later, you can now set the time using the diagnostic server.  Just log into it using the ip address of the player, in your browser, and click on the "set" link next to the date and time on the info tab. 

  • 0
    Avatar
    Ken Rerdon

    I am having the same issue as Jordan on a XD1032. I get the purple bar then the BS info sreenXD1032, 90:ac:3f:04:4b:f1., v5.1.16

    When I use DHCP I do get assigned an IP and it does display. I can ping the unit but cannot get to the Diagnostic web browser.

  • 0
    Avatar
    Michael Green

    Your instructions are geared toward units that have video output, I have an LS322 with a solid LED. I have put the autorun.brs on a card and inserted it into the player. Nothing changed on the LED, and obviously I didn't have a video output to check what was happening. I waited as long as I thought was suitable (10 mins) and cycled power. It still came on with the LED solid. I later checked the card. It was blank. This unit is brand new out of the box.

  • 0
    Avatar
    Alex (BrightSign Support)

    Michael,

    There isn't a visual mechanism that says that the LS322 (same applies to AU320 model) unit is reset. After you power up the LS322 with the script on the SD card, wait 2 minutes. It should be enough. Then unplug power from the unit and remove SD card. If the card is empty, then it means the script has been executed. Why do you need to reset the LS322? What problem do you have?

  • 0
    Avatar
    Michael Green

    It wasn't working after several attempts. We weren't getting any audio output at all no matter what we tried. I did a search and thought I found that if the red LED was solid that there was a hardware issue and it pointed me to this thread. Here is a link to that discussion:

    http://support.brightsign.biz/entries/20698882-How-do-I-interpret-the-LEDs-on-the-side-of-a-BrightSign-player-

    The last comment is what made me think a solid red LED was a problem. 

  • 0
    Avatar
    Alex (BrightSign Support)

    This rule (solid red LED) does not apply to LS322.

    You should create a presentation with mp3 or wav files, add it to schedule (play all day, every day), specify firmware update (select production or beta firmware version), publish schedule to a blank SD card (firmware download may take several minutes), safely remove SD card from your PC, put SD card in the player and power up. Unit will install the firmware and play the presentation after that.

    If playback starts, you can do future publishes without a firmware update. Firmware update on the player is required only when you update BrightAuthor software on your computer.

  • 0
    Avatar
    bettermood

    Hello, I have a problem with some HD1010, I tried to install a new firmware (3.11.11) because of the BrightAuthor version (3.8.0.41) and now I just have a black screen, nothing more, no loading page, no BS logo, nothing.

    I have tried the autorun.brs file but even after this the file isn't on the SD card, nothing change.

    Any solution?

    http://support.brightsign.biz/hc/en-us/community/posts/210879017-H1010-and-3-11-11-Firmware-CRASH?page=1#community_comment_212498408

  • 0
    Avatar
  • 0
    Avatar
    Robert Johnson

    We recently purchased one of the XD233 units and I need to factory reset it. When I insert a blank microSD card formatted in FAT32 with this autorun.brs file downloaded off this page, it does not do anything. The unit powers up like normal and then shows a blank screen like it would with no content loaded. 

    Is there a separate file I should be using for the XD233 unit? Are there different steps I should be taking? For reference, I am not able to reach the unit on the network at this time to factory reset using that interface.  

  • 0
    Avatar
    Lyndon (BrightSign Support)

     

    If you log into the unit's ip address, and go tot he control tab, there's a factory reset option in the diag page. You can log into the unit using "admin" and the password is the serial # of the unit. How is the sd card formatted? 

  • 0
    Avatar
    Robert Johnson

    As mentioned in my post, I cannot currently reach the unit on the network to reset using that interface, so telling me to log into the unit via the IP address is not very helpful.

  • 0
    Avatar
    Lyndon (BrightSign Support)

    Sorry, I missed that part.

    If you power up with no sd card, do you see the unit ip address on the screen? Can you post a screenshot of the sd card you're powering up the unit with. Is the sd card formatted fat32 or exfat?

  • 1
    Avatar
    Michal Jaworski

    Hi, On-Device Setup is a great feature. Regardless there is something strange here (HD1023 and XT1143 units involved). When I've connected Logitech's keyboard&mouse bundle there is a issue. Pressing CTRL+v (aka copy text string) makes player reboot immediatelly. Is it allow to use copy/paste method via. USB device configuration? FW 6.2.45

    CTRL+v and CTRL+x also reboots players.

  • 0
    Avatar
    Lyndon (BrightSign Support)

    That does sound strange....are you able to log into the player and do the setup from a computer or phone logged into the unit? I'll try and duplicate this problem with one of my units and a keyboard. 

  • 0
    Avatar
    Eric Simon Thomas

    We encounter the same / similar issue with a XT243 player.

    Player only shows black / blank screen.

    Formatted SD card Fat32.

    Also tried new BS 4.6.0.14 with FW 6.2.63.

    The player start with no logo or so and a blank screen.

    Not responding not showing IP or so.

     

    Holding reset and VSC buttons the red light flashes indeed but afterwards nothing.

    Also tried the erase script but nothing starts.

    Edited by Eric Simon Thomas
  • 0
    Avatar
    Lyndon (BrightSign Support)

    Eric, if you haven't already contacted support, send details to support @ brightsign.biz and we'll send a replacement player to you. 

  • 0
    Avatar
    Eric Simon Thomas

    Thnx! Yes a support request was submitted and I'm in communication with support! Thnx in advanced!

  • 0
    Avatar
    jose escribano

    the XD232 not have a SVC button only reset how reset to factory?

  • 0
    Avatar
    Brandon (BrightSign Support)

    @Jose - There is a SVC button - it a pinhole button on the side, but you can also use one of the other methods - DWS or script.

Please sign in to leave a comment.
Can't find what looking for? Try to
Powered by Zendesk