Simple File Network troubleshooting

Last Updated: November 12, 2015

When the BrightSign player connects to your web server, it checks for a current-sync.xml file and downloads it. It then downloads all files listed in current-sync.xml file that are not already on local storage, including a schedule, playlists, and media files. It then plays presentations according to the downloaded schedule. If your display is blank or the unit hasn’t switched to the latest scheduled presentation, check the following:

NoteBefore troubleshooting the setup or network, publish a test presentation directly to the player via an SD card and verify that it plays properly on the unit and your display.

1. SD Storage: The SD card must remain in the player for storage, unless you are using an alternate storage device, such as a uSD card, USB thumb drive, or MSATA drive.

2. Publishing with Simple File Networking: When publishing your first presentation or any updated presentations, you must select Simple File Networking after clicking on the Publish tab. Verify that Simple File Networking is selected and that your web folder URL matches the URL you used when setting up the player.

3. Web server settings (Mime Types): Add the following MIME Types and test them using the examples in Step 4:

  •  “.brs” – Add this extension to your server as a MIME type. It should be set to plain/text.
  • “.” –  Add a MIME type for files with no extensions as an application/octet-stream.

4. Web server accessibility: Test the web folder URL from your web browser. If your computer is also the web server, test the link from another computer. Assuming your server is http://www.mysite.com/downloads/, test the following:

  • http://www.mysite.com/downloads/current-sync.xml
  • http://www.mysite.com/downloads/autorun.brs
  • http://www.mysite.com/downloads//pool/sha1-6963EC2B20954C48716E9CEF96FC11F53DA3BBAA

The pool folder URL and the autorun.brs will confirm your mime types are setup correctly. You can get the pool folder URL from the current-sync.xml file.

5. BrightAuthor Setup and Settings: In BrightAuthor, go to Tools > Setup Unit, and confirm that Simple File Networking was enabled for the setup files you created. Also, make sure that the URL for the web folder is correct and that it includes the correct port number for the web server, if applicable. If you haven't already done so, publish the setup files to an SD card and insert the SD card into the player.

Including a trailing slash in your URL may cause downloads to fail because BrightAuthor automatically ads a slash to URLs. Some web servers don’t process URLs with a double slash. For example, if you originally entered http://www.myfiles.com/downloads/ as the URL for web folder, try http://www.myfiles.com/downloads instead.

6. FTP upload / client settings: Verify that your FTP software is set to transfer using binary mode, and not auto or ASCII mode. Files may fail to download from your server if they are transferred using ASCII mode.

7. Download Errors / Blank Screen: If the player encounters errors when downloading files, the errors prevent it from restarting and playing the new content, but the errors will not be displayed on the screen. You may encounter errors if you moved or renamed files in the web folder after you published the presentation, or if the files you uploaded were changed by the transfer process (see Step 6 for more details). To view an error log, you can connect the player to your computer using a serial cable or, if you checked Enable diagnostic logging during player setup, retrieve the log file from the SD card.

8. Scheduling, Connectivity and Time: If your project is scheduled to play all day every day, your project will play even if the player has no valid time set or if the time or time zone is incorrect. But, if you are using day parting (i.e. playing different presentations depending on the time or day), then nothing will play if the time isn’t valid.

  • Verify that the player has the correct time and that it can connect to the network. You can do this by creating a simple project that displays the time (via a Clock zone) and an RSS feed. If the player can connect to both the network and the Internet, you will see the RSS feed, and if you can reach the time server, you will see the time.
  • If UDP port 123 is blocked on the network, the player won't be able to set the time over the Internet.
  • View this FAQ for further details on troubleshooting player clock issues.

9. DNS / Server Name Resolution:  If the player fails to resolve the name of the web server, then it will fail to download the current-sync.xml file. If your server URL is something like http://myserver/brightsign/downloads, then you may need to add the domain to the server name for updates to function properly: http://myserver.universityshop.net/brightsign/downloads

 
 

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10 Comments

  • 0
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    Orlando Guzman

    Is all of this still current?  I'm trying to setup and conifgure an XD1230 to use simple file networking using a subfolder on our website for the content files. (specifically mime types) as well as the note about a trailing slash.  The example in the Bright Author interface actually uses a trailing slash so I'm confused about this note.

  • 0
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    Alex

    Yes, all items in this article are valid. Some web servers don’t process urls with the double slash, and some don't care.

  • 0
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    Trevor Giesbrecht

    Question about point 4.  What are we supposed to see exactly?  

  • 0
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    Alex

    Your web browser should be able to open/download the files from your web server using http or https urls.

  • 0
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    Subajee

    http://www.miraclelanka.com/brightsign/

    Pls tel me why this .. because i already uploaded content to current path 

     

  • 0
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    Eromager

    Does this look correct?

  • 0
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    Peter Omotosho

    i have a BrightSign 4K media player. I am trying to make it receive content from a web server deployed on my LAN in my office but it is not working. it just blank. Please i need help. Can someone help me as this is urgent?

     

  • 0
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    Brandon

    Subajee: Hopefully you have already solved your problem, if not, your web server isn't serving the necessary files.  http://www.miraclelanka.com/brightsign/current-sync.xml returns a 404 not found page rather than the current-sync.xml file.

    Peter: If the player's diagnostic web server is enabled, use the tests in the Diagnostics tab to ensure the player can successfully resolve the web server's hostname (try a ping test) and the current-sync.xml file on the server as described in #4 above (try a Download Speed Test).

    If that doesn't solve it, please submit a support ticket.

    While we do check the discussion forum, it's not prioritized or tracked in the same manner as tickets.  Individual troubleshooting in the discussion comments is public and can get confusing when there are multiple posters.  The exception, of course, if you are looking for feedback from other users.

  • 0
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    SEU Career

    My Bright Author XD2 for 232 won't download. It just spins.

  • 0
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    Lyndon

     

    I'm not sure what you mean by spins. Most simple networking issues are due to mime types. If you send a message to the support department at support@brightsign.biz, we'll need the current-sync.xml file from your sd card and from your webserver, as well as the log file from the root, if it's there, and the currentlog folder. 

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