The VGA output is distorted or discolored (red or green)

Last Updated: November 24, 2015

This can be caused by a loose or damaged VGA cable, or by an incorrect resolution setting from the presentation.

1. Verify that the VGA cable is securely fastened to the connector on the BrightSign player and the display.
2. Verify that the Screen resolution of the presentation is set to a VGA resolution. You can change the Screen resolution of a BrightAuthor presentation by navigating to File > Presentation Properties > Main.
3. Test with a different VGA cable.
4. Test with a different display.
5. Test with a different BrightSign player (if available).