support@brightsign.biz
Last Updated: November 21, 2015
If the red Err LED is flashing three times repeatedly, then rebooting, the player is indicating one of two common errors--depending on whether the player is set up for the BrightSign Network or not.
BrightSign Network
The player is indicating that it's trying to enter recovery mode. When you use a player with a BSN account, recovery information is stored in the registry to allow the player to restore itself to working order in case of file system errors. The player will enter recovery mode if any of the following occurs:
- The SD card (or other storage device) becomes corrupted.
- The player is booted up with no SD card (or other storage device).
- The storage device has content, but no presentation script (i.e. autorun.brs).
If you wish to continue using the BrightSign Network with the player, ensure the player contains an SD card or other storage device and has a valid Internet connection. The player will then automatically recover and download the presentation for its assigned group the next time it boots up.
If, on the other hand, you do not want the player to enter recovery mode anymore, you will need to permanently remove the recovery settings from the player (including all BSN settings). You accomplish this in one of the following ways:
- Download the attached registry-clean.zip file. Copy the autroun.brs file from the .zip folder onto the root folder of the SD card, insert the SD card into the player, and power it up.
- Perform the Device Setup process again using BrightAuthor: Set up the player for Standalone, Local File Network, or Simple File Network publishing.
Other Configurations
The player is indicating that there is no presentation script (i.e. autorun.brs file) on the SD card or other attached storage device. You will see this error code if you power up the player without a storage device, or if the storage device does not contain an autorun.brs file or content files in its root folder.
To fix this issue, publish a presentation from BrightAuthor to the root folder of the storage device, insert it into the player, and reboot the player. Alternatively, you can include a set of content files in the root folder of the storage device--the player will display them as a simple looping playlist.
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