Last Updated: July 22, 2022
BrightSign players are compatible with USB touchscreens that use standard HID drivers. A touchscreen with standard HID drivers will work with any operating system that has HID drivers installed--without requiring additional drivers from the manufacturer. Be careful: some manufacturers say they support HID but still use custom drivers that are incompatible with BrightSign players.
Important: Don't forget to download and run the Calibration Script for your touchscreen.
Other Support Technologies
The following list describes some other touchscreen technologies that are compatible with BrightSign players. There may be other compatible touchscreens that are not listed here, but we cannot guarantee them.
If you are testing a touchscreen for compatibility with BrightSign players, make sure to use the most recent version of firmware. Visit the Software Downloads page to get the most up-to-date firmware.
We support 3M DST & Capacitive touch screens using both HID and custom drivers. Touch screen providers that use 3M technology include NEC, Planar, Horizon Displays, Samsung, Sharp, IBM, LG, Asus, Dell, and Sanyo.
We support many Elo touch technologies, including IntelliTouch, which is the most commonly used Elo touch technology. See this article for more details.
The following manufacturers use Elo: Luvox, NEC, Planar, HP, and Sanyo.
Note: We do not support APR – Acoustic Pulse Recognition. Most models are available using different touch technologies, even if some are not listed as part numbers on Elo's website.
BrightSign players should be compatible with any touchscreen that uses the eGalax driver. Touchscreen providers using eGalax include I-TECH NEC, Dell, and Planar.
Supported models include the OVL-V463 (overlay) and MultiSync V462 TM. Before you use the MultiSync V462 TM touchscreen with a BrightSign player, you must connect it to a Windows PC and run the "Lumio Crystal Touch Manager" application. Use the following settings: Linux OS, "Legacy HID Support" unchecked, and more than 1 touch.
BrightSign players support newer PQ Labs touch controllers that are HID compatible. However, many older PQ Labs controllers use non-HID drivers and do not work with BrightSign players.
BrightSign players are compatible with touchscreens that use the RNDPLUS touch controller. TSItouch overlays and some Philips screens use the RNDPLUS controller for touch overlays. Note that the controller must be set to stylus mode to work with BrightSign players.
Sharp PN-L651H is HID-compliant but may require a firmware update.
User-reported working Firmware Version is PN-L651H_Firmware_v2_4_0_1-6616_v2_0_2
Finding the USB Controller ID
If you’re unsure what touch controller your touchscreen model uses, check this list first. If it is not listed there, we can help you find the controller: You'll need to locate the USB VID:PID for the screen and forward it to email@example.com. You can normally find this information by connecting the touch screen to a Windows computer and checking its properties in the Device Manager. The touch screen will normally be listed under Mouse and other pointing devices or under Human Interface Devices.
- Right-Click on the touch controller and choose Properties.
- Click on the Details tab in the Properties window.
- Select either Hardware ID or Device Instance ID.
For example: USB\VID_0EEF&PID_0001\5&262929C3&0&2