Lyndon
Last Updated: October 27, 2015
Uploads can fail for a variety of reasons. There might be temporary internet connectivity issues, file problems, or permissions issues. Sometimes, just trying again will resolve the problem. If that doesn't work, do the following:
- Verify that none of the files used in your project have been moved or renamed.
- Test if you have general Internet connectivity on that computer.
- Try logging into your BSN account from another computer.
- Download the BSN Connectivity Checker from the Developer Resources and Utilities page. Use it to verify that you can access all parts of the BrightSign Network from your network location.
- Verify the following ports and servers aren't blocked on your network:
- services.brightsignnetwork.com:80
- fileservices.brightsignnetwork.com:9990
- fileservices.brightsignnetwork.com:9991
- fileservices.brightsignnetwork.com:9992
- fileservices.brightsignnetwork.com:9993
- fileservices.brightsignnetwork.com:9994
- bsnm.s3.amazonaws.com:80
- Locate the eventlog.txt file on your computer after the upload failure occurs, and send the log to support@brightsign.biz. If you quit BrightAuthor, don’t re-open it before copying the log (each time BrightAuthor opens, the log is overwritten).
The eventlog.txt can be found in the following locations. You may need to set your computer to show hidden files and folders to find this folder.
Windows Vista
C:\Users\[name of your user]\AppData\Local\BrightSign\BrightAuthor\[current BA version]
Windows XP
C:\Documents and Settings\[name of your user]\Local Settings\Application Data\BrightSign\BrightAuthor\[current BA version]
Windows 7
C:\Users\[name of your user]\AppData\Local\BrightSign\BrightAuthor\[current BA version]
4 Comments