"Assertion...Failed" errors when using BrightAuthor

Lyndon July 26, 2019 18:02

This type of error can be caused by proxy server or firewall blocking BrightAuthor's access to the Internet. Even if you aren't using a BrightSign Network account, BrightAuthor contacts BrightSign Network servers to get the latest firmware versions for public and beta releases.

Please try and duplicate the problem again, then exit BrightAuthor if it’s still open. Locate the eventlog.txt file in one of the locations below and forward it to support@brightsign.biz, along with a description of the problem.

The eventlog.txt can be found in the following locations. You may need to set your computer to show hidden files and folders to find this folder.

Windows Vista

C:\Users\lyndon\AppData\Local\BrightSign\BrightAuthor\2.2.0.39

Windows XP

C:\Documents and Settings\lyndon\Local Settings\Application Data\BrightSign\BrightAuthor\2.0.0.44

Windows 7

C:\Users\Lyndon\AppData\Local\BrightSign\BrightAuthor\2.3.0.57

2 Comments

Date Votes

0

AdrianNavarro July 08, 2015 18:43

System Restore to where the program was working properly fixed this issue.

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0

Mirolli, Joe September 14, 2018 20:41

Go to Edit then Preferences then Network in the Bright Author Menu and then select Network and uncheck Bonjour and Simple File networking. Then make sure if your on a Proxy that the proxy is entered for Bright Author as well.

Edited by Mirolli, Joe September 14, 2018 20:42

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