Access to [ip address] denied using Local File Networking

Follow Avatar Lyndon

When BrightAuthor reports Access to [ip address] denied (for example, "Access to 10.1.1.10 denied") in the Publish > Local Network tab, it is indicating that the username and password set on the player doesn't match what BrightAuthor used when trying to access the player.  Possible causes include:

  • The Device Setup process occurred on a different computer.
  • The computer has been replaced or had a clean OS re-install.

To enter the correct username and password:

  1. Right-click the "Access to [ip address] denied" item and select Specify Username and Password.
  2. Enter the username and password used to set up the player.
  3. If you don't know the username and password, you will need to reconfigure the player by performing the Device Setup process again (by going to Tools > Setup BrightSign Unit).
Have more questions? Submit a request

17 Comments

Date Votes
  • 0
    Avatar
    Ckelley

    Hi- I got it figured out.

     

    Thanks

  • 0
    Avatar
    Arno Oosthuizen

    can you please tel me to becouse i have the same problem

  • 0
    Avatar
    BrightSign Support

    Arno,

    Go to Publish tab, select Local Network, tick 'Networked units' radio button, right-click on the unit, select 'Specify user name and password' and enter the username and password you entered for the local web server when creating setup files for the Local Networking.

  • 0
    Avatar
    D Bonin

    But if we don't have the username and password anymore...what is the procedure to solve the problem?

  • 0
    Avatar
    BrightSign Support
    1. Clean the registry of the player using this method:

    http://support.brightsign.biz/entries/21796878-how-do-i-restore-reset-a-unit-to-factory-default-settings

    1. Re-create setup files for Local Networking. Don't apply username and password for the local web server.

    Local_web_server.jpg

    1. Save setup files onto a blank SD card.

    2. Insert SD card in the unit.

    3. Power up the unit.

    4. In BrightAuthor go to Publish tab, select Local Network, tick 'Networked units' radio button, press '+', enter the IP address of the unit.

    5. If problem persists, close BrightAuthor program.

    6. Retrieve the eventlog.txt file and send it to us. See instructions here:

    http://support.brightsign.biz/entries/23755466-Where-is-the-eventlog-

  • 0
    Avatar
    Ryan

    When I perform these steps on my XD 1132 and my HD 223 I cannot log into either web page or set a password after performing these steps.

    If I do setup a username and password on the local web server, I get access denied. Is there a fix for this?

  • 0
    Avatar
    Lyndon

    Access denied just means you need to enter the user name and password in brightauthor. So, when you see access denied, right click on the under publish or under manage, choose specify username and password, and enter the username/password you used for setup. 

  • 0
    Avatar
    Ryan

    Even if we specify the username and password we still get access denied with fresh, factory restored brightsigns with local web server passwords. It doesn't accept the entered password.

  • 0
    Avatar
    Lyndon

     

    are you talking about access denied when trying to publish or add in local network, or acess denied trying to log into the unit's ip via  your browser?

  • 0
    Avatar
    Ryan

    Both, setting the username and password in the setup brightsign tool and the web browser. If I use the setup brightsign from tools menu, I can add the brightsign, but when I try to publish to it.. I get this error: 

    I choose to set no password as this support article states, I cannot access the web page to set a password and secure my device. Am I doing something incorrectly?

  • 0
    Avatar
    Lyndon

     

    Which brightauthor are you using?  It could be there's some security software interfering with the publish. I've seen firewall and antivirus software cause problems.

     

    If you don't have the older HD210/1010 models, I'd suggest testing our latest brightauthor 4.6.x software with firmware 6.1.76 on the players. 

  • 0
    Avatar
    Ryan

    I am using brightauthor 4.6.0.8 with the latest firmware for my HD 223 and XD 1132.

  • 0
    Avatar
    Lyndon

    when we say set no password, that's only for the local server, not for the diagnostic server. But, you shouldn't need to do this with ba 4.6.. what antivirus and security software's installed on this computer? All publishes fail whether a simple project or more complicated?

     

    right after the failed publish, please retrieve the brightauthor eventlog file. 

     

    Additional details may be available in the eventlog file that's generated each time BrightAuthor opens. The eventlog.txt can be found in the following location. You may need to set your computer to show hidden files and folders to find this folder. You will need to quit BrightAuthor to open it. Each time you reopen BrightAuthor the file is overwritten. The folder version should match the version of Brightauthor you are using.

    Windows 7
    C:\Users\YourLogin\AppData\Local\BrightSign\BrightAuthor\4.6.0.8

  • 0
    Avatar
    Ryan

    Sorry for the delay in getting back to you. I received my 10 new XT 1143 units recently. I am experiencing this same issue with Brightauthor 4.6.0.14 and Firmware 6.2.63.2.

    Way I am reproducing the issue:

    — Factory reset an XT 1143

    — Run through the web setup

    — I setup the player with local networking over DHCP

    — I set a local web server password so that nobody else can update the boxes

    — I open bright author to add the device to the manage tab, I specify the username/password entered earlier

    — Once the setup is completed I attempt to publish a file to the box and receive an error “Error communicating with the brightsign” or “Error uploading file styles/brightsign.1ea7f101.css to the brightsign”

    The process works fine if I factory reset the device, but set no password on the units.

    Some images of my issue:

    Device in Manage tab with username/password entered:


    Errors when attempting to publish project to device:



  • 0
    Avatar
    Ryan

    Event log contents - It didn't seem to put anything in here after a failed publish:

    Start BrightAuthor version 4.6.0.8 at 12/7/2016 10:00:59 AM
    Current Culture is en-US
    Current UI Culture is en-US
    boseProductsPath is C:\Program Files (x86)\BrightSign\BrightAuthor 4.6\templates/BoseProducts.xml
    zoneTemplatePath is C:\Program Files (x86)\BrightSign\BrightAuthor 4.6\templates/ZoneTemplates.xml
    mosaicZoneTemplatePath is C:\Program Files (x86)\BrightSign\BrightAuthor 4.6\templates/MosaicZoneTemplates.xml
    BrightAuthor.xaml.cs - invoke InitializeUserPreferences()
    BrightAuthor.xaml.cs - return from InitializeUserPreferences()
    BrightAuthor.xaml.cs - return from InitializeComponent()
    BrightAuthor.xaml.cs - return from InitializeComponent(), invoke RestoreSettings()
    BrightAuthor.xaml.cs - enter RestoreSettings()
    BrightAuthor.xaml.cs - invoke ThumbMgr.Initialize()
    BrightAuthor.xaml.cs - invoke ThumbMgr.ReadFromDisk()
    BrightAuthor.xaml.cs - return from RestoreSettings(), create ContentEditor
    BrightAuthor.xaml.cs - created ContentEditor, invoke InitializeRSSList()
    BrightAuthor.xaml.cs - return from InitializeRSSList(), invoke InitializeClockList()
    BrightAuthor.xaml.cs - return from InitializeClockList(), invoke InitializeOtherList()
    BrightAuthor.xaml.cs - return from InitializeOtherList(), invoke DynamicPlaylistEditor.Initialize()
    BrightAuthor.xaml.cs - return from DynamicPlaylistEditor.Initialize(), invoke new NetworkPresentationScheduler()
    BrightAuthor.xaml.cs - return from new NetworkPresentationScheduler(), invoke new LocalStoragePresentationScheduler()
    BrightAuthor.xaml.cs - InitializeToolTips
    BrightAuthor.xaml.cs - return

  • 0
    Avatar
    Ryan

    I captured something that looks promising in the other user account that I created to test - I removed the IP addr for now:

    Start BrightAuthor version 4.6.0.8 at 12/7/2016 9:37:53 AM
    Current Culture is en-US
    Current UI Culture is en-US
    boseProductsPath is C:\Program Files (x86)\BrightSign\BrightAuthor 4.6\templates/BoseProducts.xml
    zoneTemplatePath is C:\Program Files (x86)\BrightSign\BrightAuthor 4.6\templates/ZoneTemplates.xml
    mosaicZoneTemplatePath is C:\Program Files (x86)\BrightSign\BrightAuthor 4.6\templates/MosaicZoneTemplates.xml
    BrightAuthor.xaml.cs - invoke InitializeUserPreferences()
    BrightAuthor.xaml.cs - return from InitializeUserPreferences()
    BrightAuthor.xaml.cs - return from InitializeComponent()
    BrightAuthor.xaml.cs - return from InitializeComponent(), invoke RestoreSettings()
    BrightAuthor.xaml.cs - enter RestoreSettings()
    BrightAuthor.xaml.cs - invoke ThumbMgr.Initialize()
    BrightAuthor.xaml.cs - invoke ThumbMgr.ReadFromDisk()
    BrightAuthor.xaml.cs - return from RestoreSettings(), create ContentEditor
    BrightAuthor.xaml.cs - created ContentEditor, invoke InitializeRSSList()
    BrightAuthor.xaml.cs - return from InitializeRSSList(), invoke InitializeClockList()
    BrightAuthor.xaml.cs - return from InitializeClockList(), invoke InitializeOtherList()
    BrightAuthor.xaml.cs - return from InitializeOtherList(), invoke DynamicPlaylistEditor.Initialize()
    BrightAuthor.xaml.cs - return from DynamicPlaylistEditor.Initialize(), invoke new NetworkPresentationScheduler()
    BrightAuthor.xaml.cs - return from new NetworkPresentationScheduler(), invoke new LocalStoragePresentationScheduler()
    BrightAuthor.xaml.cs - InitializeToolTips
    BrightAuthor.xaml.cs - return
    GenerateThumb with path = C:\Users\Ryan Becerra\Desktop\bs-files\utrs-background.png, available RAM is 879Mb
    GenerateThumb with path = C:\Users\Ryan Becerra\Desktop\bs-files\960460.png, available RAM is 878Mb
    GenerateThumb with path = C:\Users\Ryan Becerra\Desktop\bs-files\960460.png, available RAM is 878Mb
    GenerateThumb with path = C:\Users\Ryan Becerra\Desktop\bs-files\background.png, available RAM is 877Mb
    GenerateThumb with path = C:\Users\Ryan Becerra\Desktop\bs-files\background.png, available RAM is 877Mb
    GenerateThumb with path = C:\Users\Ryan Becerra\Desktop\bs-files\gregory_template1.jpg, available RAM is 877Mb
    GenerateThumb with path = C:\Users\Ryan Becerra\Desktop\bs-files\gregory_template1.jpg, available RAM is 877Mb
    GenerateThumb with path = C:\Users\Ryan Becerra\Desktop\bs-files\instagram.png, available RAM is 877Mb
    GenerateThumb with path = C:\Users\Ryan Becerra\Desktop\bs-files\instagram.png, available RAM is 877Mb
    GenerateThumb with path = C:\Users\Ryan Becerra\Desktop\bs-files\twitter.png, available RAM is 877Mb
    GenerateThumb with path = C:\Users\Ryan Becerra\Desktop\bs-files\twitter.png, available RAM is 877Mb
    GenerateThumb with path = C:\Users\Ryan Becerra\Desktop\bs-files\utrs-background.png, available RAM is 877Mb
    GenerateThumb with path = C:\Users\Ryan Becerra\Desktop\bs-files\utrs-background.png, available RAM is 877Mb
    GenerateThumb with path = C:\Users\Ryan Becerra\Desktop\bs-files\utrs-background.png, available RAM is 875Mb
    GenerateThumb with path = C:\Users\Ryan Becerra\Desktop\bs-files\utrs-background.png, available RAM is 875Mb
    GenerateThumb with path = C:\Users\Ryan Becerra\Desktop\bs-files\utrs-background.png, available RAM is 875Mb
    GenerateThumb with path = C:\Users\Ryan Becerra\Desktop\bs-files\utrs-background.png, available RAM is 875Mb
    WriteBSPFile : entry
    WriteBSPFile : entry
    Uploading C:\Users\Ryan Becerra\AppData\Local\BrightSign\BrightAuthor\4.6.0.8\tmp\filesToPublish.xml to http://----:8080/PrepareForTransfer
    authentication required: userName is admin, length of password is 9
    Error communicating with the BrightSign
    Exception is: System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host
    at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
    at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
    --- End of inner exception stack trace ---
    at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
    at System.Net.PooledStream.Read(Byte[] buffer, Int32 offset, Int32 size)
    at System.Net.Connection.SyncRead(HttpWebRequest request, Boolean userRetrievedStream, Boolean probeRead)
    --- End of inner exception stack trace ---
    at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
    at System.Net.HttpWebRequest.GetRequestStream()
    at BrightAuthor.HTTPPost.HttpUploadFile(String url, String filePath, String fileName, NameValueCollection nvc, String userName, String password, LWSPublisher lwsPublisher)
    at BrightAuthor.LWSPublisher.PublishToLWSThread()

  • 0
    Avatar
    World Vision Canada

    I am trying to rectify the same problem and although we have the username and password from setup it is not working. It seemed as though it was publishing although it still says access denied.  

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