BrightSign players purchased at www.brightsign.biz are covered by a one-year parts and labor guarantee in the United States (if you're outside the U.S., contact your vendor to learn more about your warranty period). If for some reason your BrightSign product is not working properly and customer support is unsuccessful in helping you troubleshoot your problem, just contact us for an RMA and you will be contacted with return shipping instructions (you will be required to return the unit within 30 days). Your product will be replaced at no charge. Shipping charges are not paid by BrightSign.
Note that customers should not use other power supply units (PSUs) to power their players. The PSUs we specify and ship with our players have long life capacitors allowing for multi-year playback, while off the shelf PSUs only last for about 12 months. PoE power supplies must conform to IEEE 802.3af, IEEE 802.3at or IEEE 802.3bt standards.
BrightSign® warrants the BrightSign product against defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase (the 1 year period applies to the United States and may vary in other locations--contact your vendor for details). If BrightSign determines that the BrightSign Product is defective, BrightSign will, at its option, either repair the unit or replace the unit with a new or rebuilt BrightSign product or an equivalent model of the BrightSign product, at no charge to the customer. THE FOREGOING SETS FORTH BRIGHTSIGNʼS SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY IN THE EVENT OF ANY BREACH OF THIS LIMITED WARRANTY.
Scope of and Limitation on Warranty
The warranty on the BrightSign Product is limited to the repair or replacement of defective units as described in Limited Warranty above. This warranty does not cover customer training or education, installation, set up adjustments, or signal reception problems. This warranty also does not cover any issues related to the content used with the BrightSign Product. This warranty does not cover damage due to acts of God, accident, misuse, abuse, negligence, or modification of, or to any part of, the BrightSign product. This warranty does not cover damage due to improper maintenance or operation of the BrightSign product, connection to improper voltage supply or attempted repair by anyone other than a facility authorized by BrightSign to service your BrightSign product.
THE LIMITED WARRANTY AND REMEDIES STATED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, ORAL OR WRITTEN, EXPRESS, IMPLIED, ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, OR STATUTORY. ANY AND ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT OF THIRD PARTY RIGHTS, QUIET ENJOYMENT AND ACCURACY ARE EXPRESSLY EXCLUDED. BRIGHTSIGNʼS WARRANTY DOES NOT APPLY TO ANY SEPARATELY LICENSED CODE. THESE WARRANTIES ONLY APPLY TO BRIGHTSIGN PRODUCTS PURCHASED FROM BRIGHTSIGN OR AN AUTHORIZED BRIGHTSIGN DISTRIBUTOR. CUSTOMER SHALL NOT HAVE THE RIGHT TO MAKE OR PASS ON, AND SHALL TAKE ALL MEASURES NECESSARY TO ENSURE THAT NEITHER IT NOR ANY OF ITS DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL MAKE OR PASS ON ANY WARRANTY OR REPRESENTATION ON BEHALF OF BRIGHTSIGN TO ANY THIRD PARTY.
LIMITATION OF LIABILITY
IN NO EVENT WILL BRIGHTSIGN OR ITS SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, EXEMPLARY, INCIDENTAL AND INDIRECT DAMAGES, OR FOR LOSS OF REVENUE OR PROFITS OR DATA OR USE OR FOR THE COST OF SUBSTITUTE GOODS, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), ARISING OUT OF, OR IN CONNECTION WITH THE BRIGHTSIGN PRODUCT OR YOUR USE THEREOF. IN NO EVENT WILL BRIGHTSIGNʼS OR ITS SUPPLIERSʼ TOTAL CUMULATIVE LIABILITY RELATING TO THE BRIGHTSIGN PRODUCT EXCEED THE PURCHASE PRICE OF THE BRIGHTSIGN PRODUCT. Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for certain incidental or consequential damages, so the exclusions set forth above may not apply to you.
BrightSign's Warranty and Regulatory statement is also available as a download.