Why does the 4K canvas appear as 1920x1080 in BrightAuthor?

impossible create 4k project impossible add 4k video 4k pictures .... WTF

Please explain to me, how I would set my resolution layout of my canvas, if my goal is to scale the video to 2880x1728 so that it plays perfectly in my screens?

Live Video with a PC attached doesn't seem to read the scaling correctly.

This is not an acceptable solution at all.

Why bother with 4K photos if they get crunched and stretched back and look awful. Unacceptable for client use!

Just bought an XD1033 to play 4k UHD content and Images. It seems to be totally useless at this task as a single zone is limited to 1920x1080 pixels. So my content is first downscaled to Full HD, then upscaled to 4K again. The picture quality is horrible ! Will there be a software / firmware supporting 4 zones in the future ???

Displaying larger than 1080p images *is* possible on players that can play 4K content.
Please see https://brightsign.zendesk.com/hc/en-us/articles/218066297-How-Do-I-display-4K-images-stills-on-the-4K-player-
and
http://docs.brightsign.biz/display/DOC/Full-Resolution+Graphics

Model comparison concerning Full resolution graphics:
https://docs.brightsign.biz/display/DOC/Full-Resolution+Graphics

If somebody is looking for the "Full resolution graphics" option here are some screenshots from Brightauthor 4.7.0.20
and how the menu changes. If you select e.g. 2160p/25 in the first tab   in the 2nd tab you are offered a new tic box.

If you select 2160p/50 the option is gone again:

Just to clarify where the option is for this.
Once selected the Zones are available in UHD resolution.

Personally it was unexpected at best for a "flagship model" like the XT1143 to NOT support 4k for both overlays + graphics  &  50/60p video but I'm guessing its a resource problem since graphics might render in 4:4:4 while the H.265 is only 4:2:0.. really looking forward to future upgrades in this regard.. :-)

You can playback 4k images on the 4k player.

If you're using an XT player, then it supports a full resolution option that's used for html mostly. WIth this full resolution option enabled when you create the project, you can drag 4k images into a simple looping playlist. The full rez option isn't supported with all 4k modes. ON the xtxxx3, it's supported on 4k resolutions that are 30p. For series 4 it's available on 30 and 60p modes.

But, even without that setting, you can play 4k images using the medialist and imagelist widgets.

For players that don't support the full resolution setting or for a project where it's not enabled, ba doesn't currently let you drag 4k images into a simple looping playlist. But, you can add a medialist widge or imagelist widget. Both have a 4k checkbox. With that box checked, you can add 4k images to the imagelist or medialist, and playback your 4k content.

BA will be updated to address this issue where you sometimes can't drag 4k images into a 4k playlist even if the unit supports 4k image playback. But, it's definitely supported. 

Dear BrightSign,

As you can read above, this is indeed not the solution, and it looks very bad.

4K project, with fullscreen 4K video ---> Looks great

Because of the canvas is 1920x1080, a Large Bitmap (1000x300) , needs to be scaled down in Width/Height, and also the pixel position X/Y is not accurate

It renders the picture scaled down (ugly scaler!) and scaled up again, resulting in a blurry image !

Why does it need to be scaled at all ?

Also the internal scaler is so bad ! Please use 'google' to find some interpolation algorithms ... if you scale it correctly once internally, you can use this buffer to plot

Please have a look at this again ! The back zone/layer should match the resolution of the project.

Please submit an example of this to support@brightsign.biz. I don't know why a 1000x300 bitmap would require any downscaling at all. 

@Lyndon,

Very easy.... because the video/image canvas is set to 1920x1080, instead of 3840x2160,

everything needs to be scaled down

So if my original image (1000x300) needs to be on position 2000,1800,

in the editor we have to make a image zone of 500x150 and place this at position 1000,900

The resulting image looks bad on the live 4K screen ! It's blurred, it's bad ! (expressed very lightly!)

Can you confirm, that this comment is no longer valid for BrightAuthor (Classic)? 

"For players that don't support the full resolution setting or for a project where it's not enabled, ba doesn't currently let you drag 4k images into a simple looping playlist. But, you can add a medialist widge or imagelist widget. Both have a 4k checkbox. With that box checked, you can add 4k images to the imagelist or medialist, and playback your 4k content."

We can not see this 4K checkbox in the image list widget when trying to use 4K images. The images seem to automatically be resized to fit under 1920x1080.

In BrightAuthor 4.7.2.18 it's available in the Media List, but not the Image List.

_________________________________________________________________________
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Hi Brandon,

Unfortunately it looks like the 4K check box is not available in the Media list either. 

What target mode is set for the presentation?

_________________________________________________________________________
Friendly reminder, the community forum is intended for user-to-user discussion.  It is not regularly monitored. For troubleshooting problems and to ensure a timely answer from a BrightSign representative, please submit a support ticket

Hi Brandon,

Our Video mode was set as 3840x2160x30p

However, ours was set for a HD1024 player and the 4K option does not appear in the media list.  We just tried again choosing an XD234 player and the Support 4K images option you've highlighted in the Media List appeared.