support@brightsign.biz
If you are using BSN.cloud, and you enabled the Upload Logs feature during device setup in BrightAuthor:connected, then each log file is deleted as soon as it is successfully uploaded to your BSN.cloud Control Cloud account.
If the Upload Logs feature wasn't enabled during device setup, navigate to the Network tab in BrightAuthor:connected and select the player you wish to upload the logs for. Once the player is selected navigate to Properties > Logging > Upload Logs enable the uploading of logs for that player.
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