Last updated: December 11, 2019

Please note, this article pertains to BSN.cloud, not BrightSign Network.
For BrightSign Network, please see this article.

Lost Username

Your BSN.cloud username is your email address.  The only exception to this would be if you are using plus-addressing with a supported email provider to create a different email address that goes to the same inbox.

For example, john.doe@email.fake may have had their account created with the plus-address of john.doe+BSN.cloud@email.fake which would go to the same inbox as john.doe@email.fake but to the system, john.doe@email.fake and john.doe+BSN.cloud@email.fake are different usernames to the system.

Check your email for messages from BSN.cloud (sender will be noreply-brightsign@brightsign.biz) and check the To: field.
Otherwise, submit a support ticket. including your BSN.cloud network (account) name and serial number of your player(s), if available..

Lost Password

From BrightAuthor:connected, click Connect to BSN.cloud on the upper right

Or go to http://bsn.cloud/ in your browser.

Then click the Forgot Password button.

then enter your email address and click Submit.

If the system recognizes you as a user, an email should arrive shortly with a link to reset your password.
Note that we cannot retrieve nor set user passwords for BSN.cloud  You must click the link from the email to reset your password.

The email will come from noreply-brightsign@brightsign.biz so be sure to add that email address to your whitelist or contact list to ensure it does not go into spam/junk/quarantine.

If you still have trouble, submit a support ticket including your BSN.cloud username and network (account) name.  If you have the serial number of one of your players, please include that in your support ticket request as well.

Lost Account/Network Name

If you can still publish from BrightAuthor:connected, your network (account) name is shown in the upper right of the BrightAuthor:connected interface window, as well as in the network status banner.

Otherwise, submit a support ticket. including your BSN.cloud username and serial number of player(s).