Matt H.
Last updated: Feb 7, 2020
If you need to format or erase your SD card for any reason, we've listed some different ways to do this below.
CAUTION: These steps will erase all the contents on the selected storage. If you choose the wrong storage you could inadvertently erase important data. We recommend that if there is data you want to keep that you back it up before proceeding with any of the steps below.
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Windows
- Connect your SD card to your computer (using an adapter if necessary)
- Open File Explorer (aka Windows Explorer) by holding the Windows key and tapping E on the keyboard, or running Explorer from the Start Menu
- The SD card should appear as a drive letter in File Explorer
- Right-click the drive letter and select Format
- Choose exFAT - if using OS/firmware lower than 6.2.94 or using a Series 2 or older player, choose FAT32 (Default) or FAT
- Click Start and confirm the begin the format.
- Once the process has finished, click the Safely Remove Hardware and Eject Media icon and Eject the SD card
or right-click the drive letter and select Eject - the available options may vary depending on your hardware, installed software, and version of Windows.
- It is now safe to remove the SD card from your computer
macOS
- Connect your SD card to your computer (using an adapter)
- In macOS X Finder, go to Utilities (Go > Utilities or ⇧⌘U)
- Open Disk Utility
- Choose the SD card entry from the left
- Click Erase from the top of the window
- Choose ExFAT - if using OS/firmware lower than 6.2.94 or using a Series 2 or older player, choose MS-DOS (FAT)
- Click the Erase button
- Once the process has finished, click the eject icon next to the SD card on the left to unmount
- It is now safe to remove the SD card from your computer
BrightSign player - registered on BSN.cloud
If you can connect to the player's remote Diagnostic Web Server (rDWS), you can have the player reformat the card in the player.
- Open the BrightAuthor:connected, or open http://bsn.cloud/ in a web browser
- Go the Device List in the Network section
- Click the gear on the right of the device to open the Remote DWS
- Click Diagnostics
- Click Disable in the Disable Autorun section and confirm you want to disable the autorun
- Wait for the player to reboot, then wait to get reconnected to the Remote DWS
- Click Format Storage in the Storage Formatting section
- Select SD as the Storage and exFAT as the File system - if using OS/firmware lower than 6.2.94 or using a Series 2 or older player, choose FAT32 instead of exFAT
- Click Format to format the storage
- If you need to make additional changes to the SD card's contents, like adding autorun.zip to apply configuration files or a third-party CMS application, you can do so now.
- To get the player to notice the change to the card, reboot the player from the Control section, via the Reset button, or power cycle it.
BrightSign player - not on BSN.cloud
If you can connect to the player's Diagnostic Web Server (DWS), you can have the player reformat the card in the player.
- Open a web browser on the same local network as the player and connect to
http://playerIPaddress/index.html
Replace playerIPaddress with the player's LAN IP address. If you don't know your player's LAN IP address, you can get it from the player's Properties in the BrightAuthor Manage tab, or from the information screen displayed when the player is powered up without storage inserted.
Note that if you were previously using a third-party CMS, the Diagnostic Web Server may have been relocated to a different port number, like 8080, in which case the URL to connect to would look like
http://playerIPaddress:8080/index.html - If you cannot connect, check the IP address, firewall, and network security. If you have not connected to the player's DWS successfully in the past, the player may have been configured with its Diagnostic Web Server disabled.
- If prompted for a Username, use admin
- If prompted for a Password and you have not previously set a password for the DWS, try the player's serial number in UPPERCASE. If the serial number does not work, try blank (don't enter a password).
- Click the Diagnostics tab
- Click the Reboot button in the Disable Autorun section
- Wait for the player to reboot and show the player information on the screen
- Reconnect to the player's DWS as in the first step
- Click the Diagnostics tab
- Click the Format Storage button in the Storage Formatting section
- Select SD as the Storage and exFAT as the File system - if using OS/firmware lower than 6.2.94 or using a Series 2 or older player, choose FAT32 instead of exFAT
- Click the Format button
- If you need to make additional changes to the SD card's contents, like adding autorun.zip to apply configuration files or a third-party CMS application, you can do so now.
- To get the player to notice the change to the card, reboot the player from the Control section, via the Reset button, or power cycle it.
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