One of the very first steps to prevent login issues is to make sure we’re confident that we’re using the service(s) that we’ve signed up for.
BrightSignNetwork and BSN.Cloud are independent platforms from each other. So, things like, username, password, network name that work for one, doesn't work for the other.
They operate separately and require separate credentials as well as separate software to run.
Note: If the players are configured with BrightAuthor:connected, regardless of their configuration type, they require BrightAuthor:connected to be used for publishing. Same is also true for BrightAuthor. So, whether they use the cloud options or not, you'll need to stick to this line of software in future. If you require to change from one to the other, the players must be reconfigured using that software.
Properties of these services.
Our older cloud platform that uses BrightAuthor for presentation creation and updates.
Which can be downloaded here;
And has tutorials available under the BrightAuthor section here;
The log in information used here; https://brightsignnetwork.com
must be provided to the BrightAuthor for communication.
Our newer cloud platform that uses BrightAuthor:Connected for presentation creation and updates.
Which is available for download here;
https://www.brightsign.biz/bsncloud/brightauthorconnected And has tutorials available under the BrightAuthor:Connected & BSN.cloud section here;
The log in information used here; http://beta.bsn.cloud
must be provided to the BrightAuthor:Connected for communication.
If you’ve any further issues you can check out these articles or create a support ticket to firstname.lastname@example.org