Frequently Asked Questions
General Questions: BrightAuthor:connected
- ★ BSN.cloud and BrightAuthor:connected FAQs
- ★ Can I do everything in the BrightAuthor:connected beta software that I can do in BrightAuthor?
- ★ Is there a Quick Start Guide to get a player connected to the BSN.cloud?
- ★ Is the web-based Chrome BrightAuthor:connected application exactly the same as the desktop application?
- ★ What is the Remote Diagnostic Web Server in BrightAuthor:connected?
- Set up the BrightSign player in BrightAuthor:connected using the sd card
How To: BrightAuthor:connected
- ★ How do I create a playlist in BrightAuthor:connected?
- ★ How do I create a BrightAuthor:connected Interactive playlist?
- ★ How to: Standalone setup with BrightAuthor:connected.
- ★ How to: Simple File Network setup with BrightAuthor:connected.
- ★ How to: Local File Network setup with BrightAuthor:connected.
- How to un-register a player from BSN.Cloud and move it to another network
Troubleshooting: BrightAuthor:connected
- Common reasons for players to not appear under the Network tab
- The serial number has already been registered error
- I forgot or lost my BSN.cloud username or password
- BrightAuthor can't be opened because Apple cannot check it for malicious software - Error when trying lauch on Mac OS X
- How can I prevent read fatigue on a looping display?
- What happens if a BrightSign player loses its network connection?
OS
- ★ Tips for the Fastest Support Response and Problem Resolution
- General guidance for player OS updates
- Virtual Keyboard
- Creating an autorun.zip
- Desktop Chromium downloads for previous OS versions
- Fix video files not playing when encoded with Adobe Media Encoder.
General Questions: BrightAuthor and BSN
- ★ 4K Demo Content for BrightAuthor
- ★ What is the Diagnostic Web Server?
- BrightSign Network Group and Web UI presentation Compatibility for Mixed Models
- How do I check the Autorun version of a BrightSign Network (BSN) group?
- BrightSign Network and BSN.Cloud Maintenance Window
- What is covered by the BSNEE support and maintenance contract?
How To: BrightAuthor and BSN
- ★ How do I display a YouTube video or playlist on my player using BrightAuthor?
- ★ How to display a Twitter Embeded Timeline feed on a BrightSign Player using BrightAuthor?
- ★ How do I create a video wall using BrightAuthor?
- How do I access my BrightSign Network (BSN) account if the administrator no longer works here or I inherited this account?
- How do I schedule a player to reboot at a particular day/time every week in BrightAuthor?
- How do I reboot a local player via Diagnostic Web Server (DWS) through the BSN?
Troubleshooting: BrightAuthor and BSN
- ★ How do I remotely reboot or restart my player?
- ★ Troubleshooting BSN Connectivity Issues
- ★ BrightAuthor fails to publish or save a project
- Twitter Authentication says This browser is not supported
- I forgot or lost my BrightSign Network username, password, or network (account) name
- I moved a player from one Group to another in the BSN Web UI and it did not apply
Legacy
- HDMI-to-DVI adapter no longer works with my HDx10
- Can BrightSign players output component, S-Video, or composite video? (Legacy players)
- How do I rotate a Landscape video for Portrait Playback?
- The TD1012 power button doesn't seem to have any effect
- Demo content for TD1012 has black bars on the sides. How do I fix it?
- What resolution does the TD1012 use?
Support Pages
- ★ BrightAuthor:connected Unsupported Features
- ★ BrightAuthor Release Notes
- ★ Firmware/OS Release Notes
- Using the BrightSign Support Center
- BrightSign Cloud Services Data Usage and Limit Information
- BrightAuthor:connected Release Notes