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ACK. Something happened to my box, It won't boot now!

BirchAquarium

November 04, 2008 01:07

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Hi,

I updated my software the other day, and I got the lovely Roku logo with the latest software number. I've since uploaded photos and created a presentation on the Network Manager, and received the latest autoplay file (Thanks Lyndon!). And attempted to play my new presentation from my CF card.

Previous to the software update, I could play a simple presentation and it was fine. <!-- s:( --><img src="{SMILIES_PATH}/icon_sad.gif" alt=":(" title="Sad" /><!-- s:( -->

For some reason, I cannot get the box to boot. When I turn it on, it cycles through all the lights like it's supposed to and I usually get a "2 D-sub; no signal" flash on the screen, except for when it checks for the comp. I get a "2 D-sub; out of range". The only lights that remain on is the power light. I'm not getting any light for the video mode. I had previously read in the user manual that the power light and one of the video mode lights is supposed to remain on.

What happened to my box?

Thanks!

Tina

ps. I'm a graphic designer who in no ways resembles a programmer. But I probably know enough to be dangerous. <!-- s:) --><img src="{SMILIES_PATH}/icon_smile.gif" alt=":)" title="Smile" /><!-- s:) -->

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2 comments

• 0
  
  RokuLyndon November 04, 2008 01:38

  
  
  It could be something about the files. What software version are you running on the brightsign? Can you send me your playlist, and the first file you play?
  
  
  
  
  
  
  
  This is something we can fix easily.
  
• 0
  
  RokuLyndon November 04, 2008 22:26

  
  
  We found that the image is a 'CMYK JPEG', which is an obscure format. It's for images that are to be sent to printing presses. Apparently very few programs can display these. From a FAQ on the web:
  
  
  
  "Adobe Photoshop and some other prepress-oriented applications will produce four-channel CMYK JPEG files when asked to save a JPEG from CMYK image mode.
  
  Hardly anything that's not prepress-savvy will cope with CMYK JPEGs (or any other CMYK format for that matter).  When making JPEGs for Web use, be sure to save from RGB or grayscale mode."