We have a couple of XD1033 BrightSign devices on our global network. Up until this last weekend (9/16/18) we were able to publish content to them without any issues. Now we can not publish any presentations to them due to the "Error communicating with the BrightSign" pop-up error, whenever we try.
Does anyone have any experience with this issue and if so, what did you do to get it fixed?
Can you post a screenshot of the error? When you say global network, do you mean you're using the brightsign network cloud to manage them? or, are you using a 3rd party cms or softwware to manage the players. A screenshot of the error will help confirm how you're publishing to the players.
error communicating with brightsign
Please advice a solution for this
NO reply
Usually, this type of problem is caused by an antivirus or firewall program on the computer. If you add brightuathor as a trusted application, and allow communication to and from brightauthor on that computer, it usually fixes the problem.
but i had checked the firewall and Turned windows defender firewall off and PC has no antivirus also.
what version of brightauthor are you using? is that exe name you entered, because that's not the name of the brightauthor executable? has this worked before?
Did you recently change which brightauthor version were you using from a much older version to a newer download?
Brightauthor 4.6.exe ,whats is the issue, or i need to install bright author 4.7exe
Just noticed you already have an open support ticket. My colleague Alex had replied and sent directions for resetting the unit to defaults, and and then doing setup again. I'll put any future replies into that ticket.
I am having the exact same error as above. Can someone help me with this?
Reproduce the error, then grab the eventlog.txt that BrightAuthor generates and send it with your support ticket.
This article describes where to find the BrightAuthor event log
http://support.brightsign.biz/hc/en-us/articles/218067747-Where-is-the-eventlog-
Be sure not to relaunch BrightAuthor before retrieving the log, as it is rewritten on each start.
Did anyone find a solution to this? I'm having the same issue.
From my eventLog.txt file:
Uploading C:\Users\XXXXX\AppData\Local\BrightSign\BrightAuthor\4.7.2.18\tmp\filesToPublish.xml to http://192.168.1.213:8080/PrepareForTransfer
authentication not required
Error transferring file using local file networking: System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
at System.Net.HttpWebRequest.GetResponse()
at BrightAuthor.HTTPPost.HttpUploadFile(String url, String filePath, String fileName, NameValueCollection nvc, String userName, String password, LWSPublisher lwsPublisher)
Error communicating with the BrightSign
Exception is: System.Exception: System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
at System.Net.HttpWebRequest.GetResponse()
at BrightAuthor.HTTPPost.HttpUploadFile(String url, String filePath, String fileName, NameValueCollection nvc, String userName, String password, LWSPublisher lwsPublisher)
at BrightAuthor.HTTPPost.HttpUploadFile(String url, String filePath, String fileName, NameValueCollection nvc, String userName, String password, LWSPublisher lwsPublisher)
at BrightAuthor.LWSPublisher.PublishToLWSThread()
That can be caused by a missing/failed/read-only storage device. Check that the player's storage device is inserted, or replace it with a new/blank one with setup files applied then republish.
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