We've got BrightSign XD234 players and are facing issues with the screens’ content layout/playback;
- Screens are portrait orientation direct-LED screens with non-standard resolution (448 x 640) - each screen has its own dedicated XD234.
- we are unable to get the screens to display the content completely – getting cropped/downscaled (attached photos).
- we have attempted creating a presentation and setting the output resolution to be slightly bigger than the screen resolution, and then setting the size of the zone to match screen resolution (X=0, Y=0, Width: 448, Height: 640) – and also attempted several trial-&-error setting changes in presentation but to no avail.
- we have content matching the resolution of the screens, so content isn’t the issue here – we are able to display the screens normally via a PC running 3rd-party playback software (NovaStudio).
Would appreciate any suggestions for further trouble-shooting. Thanks.