We have an all in one HS144 and it has never been able to work. Im pretty good at using any software and using any websites but BA connected is not a friendly site. I have watched all the videos and followed along and still can not get my bright sign to work. The software is very hard to use. The site never tells you what kind of image you can use (ie: pdf, jpeg, Tiff) ,or what sizes it should be. This is one of the worst designs I've seen for a software display website.
I submitted a help desk ticket through their webpage and instead of sending it to the technology help they sent it to sales. My issue has nothing to do with sales. IT is entirely a software/ technology issue.
We have spend a bunch of money on this the all in one BrightSign for it to just be a huge door stop. so disappointed with this this company.