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HTML5/Google Slides presentation suddenly opening a Troubleshooting window across all devices

****UPDATE: ISSUE SOLVED****
   This issue has been solved by the OS 8.4.10 update.
   The update was released on November 23, 2021. 
   See Brandon's pinned comment below for more information 
*******************************



We use Google Slides to populate a couple of content windows using the HTML5 Widget and for months it has behaved wonderfully

Yesterday every unit began displaying a google troubleshooting window in both of the HTML5/Google slides content window with a "Clear Cache & Cookies" error (below).

We are trying to identify what may have changed but I thought I would reach out to the community to see if someone has had the same issue and may have some advice. We are basic users of the system.

My thanks
Steven 

 

34 comments

  • 0
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    Rod Kok

    Thanks Todd :)

  • 0
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    Ryan

    In response to my ticket, quoting the chatter on this Forum, I received ver 8.3.51.

    I was able to update my XT144 via BrightAuthor. Resent my presentation and it is now working!

    Thanks everyone!

  • 0
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    Rod Kok

    I was unable to fix my LS 423 with the one update I received. I'm still getting the same message.

  • 0
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    Rod Kok

    The 423 is working now with a different Firmware update :)

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