BrightSign Support

BrightSign Support Manager Jan 8 Forums / BrightSign Support Announcements

The BrightSign Network has been updated to version 4.2. This update includes the following new features

  • Player Tagging: You can now add tags to players in the Current Usage tab in the WebUI. This allows you to search players on your BSN account using an unlimited number of customizable criteria.
  • New HTML file uploader for the WebUI: Microsoft Silverlight is no longer required to upload files to the WebUI. Also, it is now possible to upload files to specific folders on your BSN account—previously all files would be placed in the Incoming folder automatically. The upload destination is now determined by the folder currently selected in the Library side bar.

We recommend clearing your browser cache to ensure the new BSN WebUI version functions properly on your browser:

  1. Log out of the WebUI.
  2. Clear your browser cache.
  3. Close the browser completely (quit all open tabs and windows).
  4. Open the browser.
  5. Log in to the WebUI.

BrightSign Support Manager November 20, 2015 Forums / BrightSign Support Announcements

Firmware version 6.0.51 and BrightAuthor version 4.3.0.16 have moved from Beta to the Production versions of BrightSign software.

BrightSign Support Manager November 20, 2015 Forums / BrightSign Support Announcements

BrightPlates is now live. This web-based application allows you to create presentations using pre-built templates and publish these presentations to your players over the Internet. BrightPlates is designed for maximum ease of use, while still allowing for creative flexibility. Content creators can also design custom HTML templates to use with BrightPlates.

If you have a BrightSign Network account, BrightPlates acts as a companion to the WebUI, without any additional cost. BrightPlates can also be purchased as a stand alone service. See the BrightPlates product page for more details.

To get started using BrightPlates, view the BrightPlates FAQs and download the BrightPlates User Guide.

BrightSign Support Manager November 13, 2015 Forums / BrightSign Support Announcements

New beta versions of 6.0 firmware and 4.3 BrightAuthor are now available on the Software Downloads page. 

Firmware Version 6.0.51 (Beta)

Note: There is a known bug with 4Kx42 players in this version: Displaying an HTML page and rotated video while using a 4K output mode will cause the video to glitch. This is the case even if the video is not part of the HTML page (i.e. it's displayed and rotated using BrightScript). This issue will be fixed in the next 6.0 release.

See the Release Notes for a list of new features, bug fixes, and improvements:

BrightAuthor Version 4.3.0.16 (Beta)

See the Release Notes for a list of new features, bug fixes, and improvements.

BrightSign Support Manager October 15, 2015 Forums / BrightSign Support Announcements

New beta versions of 6.0 firmware and 4.3 BrightAuthor are now available on the Software Downloads page. 

Firmware Version 6.0.41 (Beta)

Important: In this build, 4Kx42 players are unable to connect with the Iguanaworks IR transceiver. Furthermore, 4K1142 players cannot accept 4K60p HDMI input from devices that output this resolution at YCbCr 4:2:2 and/or 4:4:4 only (i.e. a significant number of 4K output devices). These issues will be fixed in the next firmware release.

Version 6.0.41 is available for all current models: 4Kx42, XDx32, XDx30, HDx22, LSx22, HDx20, and AU320. This version includes a fix for Background Image zones in Portrait Mode presentations. Issues with YouTube video playback on HTML pages (along with several other HTML/JavaScript issues) have also been fixed.

This version features full encryption/decryption support for HLS streams via the roMediaStreamer object. It also features the new Format Storage option in the Diagnostics tab of the Diagnostic Web Server.

BrightAuthor Version 4.3.0.13 (Beta)

Minimum Player Firmware Required: 5.1.33 (4Kx42, XDx32, XDx30, HDx20, LSx22) / 5.1.16 (HDx22)

Version 4.3.0.13 enables the Force Resolution check box (File > Presentation Properties > Main) by default to match legacy resolution forcing behavior. This change will only apply to fresh installs and updates from pre-4.3.0.x versions; if you are updating from an earlier version of 4.3.0.x, your current preference will be preserved.

This version also includes a fix for uploading “Regular” BrightWall presentations to BSN. This issue only occurred when a BrightWall playlist was automatically populated.