BrightSign Support

BrightSign Support Manager Aug 31 2 Forums / BrightSign Support Announcements

New beta versions of 6.0 firmware and 4.3 BrightAuthor are now available on the Software Downloads page.

Firmware Version 6.0.20 (Beta)

Version 6.0.20 provides fixes for many of the HTML features that were not functional in the 6.0.9 release, including the following:

  • HTML <video> elements that have HWZ disabled
  • Alpha blending for HTML <video> elements
  • The HTML application cache and manifest
  • Proxy settings for HTML content

This version also fixes HTML video that uses WebGL or CSS opacity intimations. The rendering speed for many carousel-style pages has also been improved.

BrightAuthor Version (Beta)

Minimum Player Firmware Required: 5.1.33 (4Kx42, XDx32, XDx30, HDx20, LSx22) / 5.1.16 (HDx22)

This version of BrightAuthor includes support for .aac and .m4a audio files. It also fixes the problem that previous 4.3/4.1.1 versions exhibited with opening projects that were exported from BrightAuthor 

BrightSign Support Manager Aug 20 Forums / BrightSign Support Announcements

With the update to BrightSign Network 4.1, some BSN users have begun receiving notifications that they have never received before. This post outlines why we’ve made this change and explains how to revert or modify this change if desired.


Before BrightSign Network 4.1, each BSN account had a single account Email—all account notifications were sent to this single address. However, many BSN accounts have multiple Administrators, each with their own user Email, so we wanted to make it possible for each Administrator to receive account notifications if needed.

BSN 4.1 removes the single account Email, and instead allows each Administrator to enable/disable notifications that will be sent to him or her. To ensure that notifications would not be disabled without an Administrator’s knowledge, notifications were automatically enabled for Administrators according to the following rules:

  1. If a notification type was disabled for the single account Email, it remains disabled for Administrators.
  2. If a notification type was enabled for the single account Email, it is enabled for all Administrators on the account.

In other words, all Administrators now receive, by default, the notifications that were sent to the account email before the update. Note that, even though all users can now customize the notifications they receive (depending on their permissions), non-Administrator users still receive only “Account Suspended” notifications by default. Other notification settings remain unchanged.

Changing Email Preferences

If you wish to revert the notification behavior for your Administrator account, navigate to the Account > Settings tab in the BSN WebUI. Under Email Notifications, uncheck the boxes for Email notifications you do not wish to receive.

BrightSign Support Manager Aug 17 Forums / BrightSign Support Announcements

A new localized BrightAuthor version is now available on the Downloads page. This version includes bug fixes, as well as up-to-date translations for the following languages: Chinese (simplified), French, German, Italian, Japanese, Portuguese, Russian, and Spanish.

Important: Please uninstall any other version of BrightAuthor before installing this version.

BrightSign Support Manager Aug 14 Forums / BrightSign Support Announcements

The BrightSign Network has been updated to version 4.1. This update includes the following new features:

  • All BrightSign Network users can now choose the types of Email notification they wish to receive. This feature is located on the Account page. Individual users may have a reduced set of notifications they can choose, depending on the permissions assigned by the account Administrators. All account Administrators have inherited the notification preferences of their accounts.
  • You can now restore devices that have been deleted from your BSN account. This feature is available from either the Groups page or the Current Usage page.
  • The Device Setup page now includes setup options for the Remote Snapshot feature.
  • The log parser can now accept logs from autorun versions 7.4.4 or higher (which provide information about user variables).

BrightSign Support Manager Aug 10 Forums / BrightSign Support Announcements

UpdateAll BSN services have been restored, and performance is back to normal. We will be monitoring the system carefully over the next 24 hours to ensure complete recovery. 

The BrightSign Network has been experiencing performance issues since 8AM PDT (August 10th). Communication to or from the BSN servers initiated by players, BrightAuthor, or the WebUI have been experiencing timeouts. These show up as server errors in the WebUI, errors 403 and 503 on devices, and general slowness across all platforms. Until these issues are resolved, the ability to interact with the BSN servers will be limited. We will update this post as soon as these issues are resolved.

Further Details

During a scheduled update of the BrightSign Network server code, Amazon Web Services (the hosting provider we use) experienced outages and increased failure rates for a range of services that BrightSign utilizes. The combination of these two things has caused the performance issues mentioned above.  See details of the AWS outage here: