BrightSign Support

BrightSign Support Manager Feb 20 Forums / BrightSign Support Announcements

The Beta version of BrightAuthor ( has been made available for all current model families: 4Kx42, XDx32, XDx30, HDx22, HDx20, LSx22, and AU320. This version allows you to publish to any model using a single copy of BrightAuthor.

For all model families except XDx32, using BrightAuthor will also require updating the player to the current Beta firmware version. You can download the Beta versions of BrightAuthor and firmware from the Downloads page

BrightSign Support Manager December 22, 2014 Forums / BrightSign Support Announcements

BrightSign firmware version 5.1.24 is now available on the Downloads page. This is the new Production version of firmware for XDx32 models (replacing 5.1.16), and the new Beta version of firmware for XDx30 models (replacing 5.1.12).

Important: We strongly recommend installing this update if your XD player(s) are currently running 5.1.12 or 5.1.16. These versions have an instability that may cause errors and crashes with any presentation or deployment. Once you install version 5.1.24 on your XDx30 or XDx32 player, you will not be able to reinstall earlier versions of 5.1 firmware.

Aside from fixing the above issue, this version also fixes dual-video playback and video rotation. The update also includes support for closed captioning and subtitles (CEA-608, CEA-709, and DVB), as well as support for synchronizing the scrolling ticker over multiple screens (via BrightScript or JavaScript).

The firmware update also fixes the splash screen for firmware updates on all models.

BrightSign Support Manager December 3, 2014 6 Forums / BrightSign Support Announcements

To support the release of the new XDx32, HDx22, and LSx22 model lines, we’ve posted new versions of BrightAuthor and a new production version of firmware to the Downloads page.

BrightAuthor (Production)

This is the production version of BrightAuthor for the new model lines. Note that this version, along with, are not intended for use with XDx30, HDx20, or 4K models. A new version of BrightAuthor that supports these models along with the XDx32, HDx22, and LSx22 will be available soon.

Among several new features, this version includes Remote Snapshot, which can be enabled during the unit setup process. Currently, Remote Snapshot is only available for players that are set up for Local File Networking. This version also supports seamless looping of synchronized (BrightWall) videos.

This version includes the Presentation Tree View feature, which presents the entire presentation as a descriptive, expandable tree of events and transitions. There are also numerous UI improvements related to manual scaling and automated positioning of windows and dialogues in BrightAuthor.

You can view a full list of new features, fixes, and improvements by viewing the release notes here (they are also included in each .zip update file).

BrightAuthor (Beta)

Along with the new features in, this Beta version fixes a runtime error that occurs when the player is performing setup for Remote Snapshot with Local File Networking. It also fixes a BrightAuthor crash that occurs when attempting to open a deleted presentation.

Firmware 5.1.16 (Production)

This version of firmware is currently available for XDx32, HDx22, and LSx22 models only. It is required for using BrightAuthor with these models. For XDx32 models, this version includes PoE (Power over Ethernet) reporting capabilities via the Diagnostic Web Server. For HDx22 and LSx22 models, this version includes a playback improvement for IP streaming.

BrightSign Network Version 3.9

Version 3.9 of the BrightSign Network went live on Friday, November 28th. This version supports the XDx32, HDx22, and LSx22 model lines. It also allows you to create and publish Audio Dynamic Playlists to any player model.

This version also includes a set of dialog boxes that allow you to update a group of players to the minimum firmware required to play a presentation (if the firmware for those players is out of date). 

BrightSign Support Manager November 21, 2014 Forums / BrightSign Support Announcements

We’ve posted new versions BrightAuthor and a new Beta version of firmware to the Downloads page.

BrightAuthor (Beta)

This BrightAuthor version allows you to create, schedule, and publish presentations for all current BrightSign Models: HDx20 (including the AU320), XD, and 4K. Previous versions of 4.0.0.x only supported 4K models. Note that legacy HDx10 models are not supported in any versions after BrightAuthor 3.8.

Important: To use this version of BrightAuthor with HDx20 and XD players, you must update the firmware of these models to the new Beta firmware (5.1.12).

BrightAuthor (Production)

This is the new production version of BrightAuthor. It includes support for native portrait-mode HD video (1080x1920). It also fixes a bug with Media RSS Feeds and Live Text states.

Firmware 5.1.12 (Beta)

This version of firmware is available for XD and HDx20 models only. The XD version features support for the .ogg container format and the FLAC and Vorbis codecs. It also includes a number of improvements for HTML pages and expanded support for BrightScript JavaScript objects. Both XD and HDx20 versions feature improvements for HLS and RTSP streaming playback.

BrightSign Support Manager October 22, 2014 Forums / BrightSign Support Announcements

We’ve posted a new Beta version of BrightAuthor to the Software Downloads page. Note that this version,, supports publishing to 4K models only (not XD or HD). We are currently developing a 4.0 version of BrightAuthor that will support 4K as well as XD and HD.

This version fixes a bug with Media RSS Feed and Live Text states: Previously, adding a Media RSS Feed containing a Dynamic Playlist to one zone would break Live Text states containing Live Data feeds in other zones.