BrightSign Support

BrightSign Support Manager Oct 8 Forums / BrightSign Support Announcements

Before BrightAuthor 4.3.0.x, presentations would “force” the resolution of a connected monitor to the selected Screen resolution (no matter whether the monitor reports it can support that resolution or not). As of BrightAuthor 4.3.0.x, the default behavior of presentations is to negotiate with the monitor using EDID: If the monitor reports that it can display the selected Screen resolution, the player will output that resolution; however, if the monitor does not report that it can support that resolution, the player will downgrade to the highest resolution that both the player and monitor support. The legacy default behavior can be still achieved by checking the Force Resolution box in File > Presentation Properties > Main.

We made this change for two reasons:

  • Negotiating resolutions with monitors is more compliant with the HDMI standard.
  • With the legacy behavior, if you mistakenly select a Screen resolution that your monitor doesn’t support, publishing the presentation will result in a black screen, without any feedback about what went wrong.

The change in default behavior has caused trouble for some users. For this reason, the next Beta release of BrightAuthor 4.3.0.x will have the Force Resolution box checked by default to match the legacy behavior. This change will only apply to fresh installs and updates from pre-4.3.0.x versions; if you are updating from an earlier version of 4.3.0.x, your current preference will be preserved.

BrightSign Support Manager Oct 6 Forums / BrightSign Support Announcements

The event codes for diagnostic logs are now documented in the Player Logging FAQ. These codes can help you understand what is happening on a player if playback is failing. Diagnostic logging is enabled during the Device Setup process in BrightAuthor.

BrightSign Support Manager Sep 25 Forums / BrightSign Support Announcements

The new BSN Connectivity Checker is available on the Developer Resources and Utilities page. This application allows you to determine whether you can communicate with BrightSign web applications—including BSN, Simple File Networking servers, and Local File Networking players—from the current network location of your PC.

BrightSign Support Manager Sep 23 Forums / BrightSign Support Announcements

Firmware 6.0.25 ( for 4Kx42 models) is now available as a production release on the Downloads page.

There is one known issue with this release: HTML videos that have HWZ disabled may exhibit corruption if the video width is not a multiple of 32 (that is, not 1280x720, 1920x1080, etc.). This issue will be fixed in the next Beta release of 6.0 firmware.

As a general rule, we suggest enabling HWZ with all HTML videos, unless the entire presentation is rotated. To enable HWZ in an HTML video window, set the “hwz” attribute to “on”

Example: <video src="example_movie.mp4" hwz="on">

BrightSign Support Manager Sep 16 Forums / BrightSign Support Announcements

New beta versions of 6.0 firmware and 4.3 BrightAuthor are now available on the Software Downloads page. You can view all changes among versions on the BrightAuthor Release Notes and Firmware Release Notes pages.

Firmware Version 6.0.25 (Beta)

This version is available for all current models: 4Kx42, XDx32, XDx30, HDx22, LSx22, HDx20, and AU320. This version includes a DWS-authentication fix: It is again possible to remove DWS passwords when performing the device-setup process.

The 4Kx42, XDx32, and XDx30 players now support GNU Unifont. This means that you no longer need to specify a font for non-Latin text to display correctly (though you can still assign custom fonts as needed).

BrightAuthor Version (Beta)

Minimum Player Firmware Required: 5.1.33 (4Kx42, XDx32, XDx30, HDx20, LSx22) / 5.1.16 (HDx22)

This version includes the new User Variable logging feature, which can be enabled during device setup. There is a fix for validating BSN Live Media feeds and Networked User Variables. There is also a fix for presentations that contain empty Media RSS feeds.