BrightSign Support

BrightSign Support Manager Apr 16 Forums / BrightSign Support Announcements

The BrightSign Network has been updated to version 4.0. This update includes server support for the BrightWall and Remote Snapshot features. These features will be available in an upcoming BrightAuthor Beta release.

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BrightSign Support Manager Apr 7 Forums / BrightSign Support Announcements

There are new versions of BrightSign firmware and BrightAuthor software available on the Software Downloads page.

Firmware Version 5.1.48 (Beta)

This firmware update is available for all currently supported hardware platforms: 4Kx42, XDx32, XDx30, HDx22, HDx20, LSx22, and AU320.

BrightAuthor Version (Official)

Minimum Player Firmware Required: 5.1.33 (4Kx42, XDx32, XDx30, HDx20, LSx22) / 5.1.16 (HDx22)

This is the new Official version of BrightAuthor. It supports all current hardware platforms.


For a comprehensive list of new features, improvements, and bug fixes, see the release notes located next to the Download Now button (they are also included in the .zip file).

BrightSign Support Manager Mar 31 Forums / BrightSign Support Announcements

The new 4K Image Playback plugin is now available on the BrightSign GitHub directory. You can use this plugin to display a playlist of 4K images on a 4Kx42 player.

BrightSign Support Manager Mar 18 Forums / BrightSign Support Announcements

Documentation for the BrightSign Network Enterprise Edition (BSNEE) 3.9 is now available on the User Guides and Documentation page. Documents include the following:

  • Installation Guide: For fresh BSNEE 3.9 installs
  • Upgrade Guide: For upgrading a BSNEE instance from version 3.5 to 3.9
  • Configurator 1.02 Tech Note: For configuring BrightAuthor installs to point to your BSNEE instance
  • BSNEE WebUI User Guide: For administrators and users of the BSNEE WebUI

BSNEE version 3.9 includes a number of new features and improvements, including the following:

  • Support for New Models: The 4Kx42, XDx32, HDx22, and LSx22 devices are now supported by BSNEE.
  • Audio Dynamic Playlists: Audio Dynamic Playlists can now be created in the WebUI or uploaded from BrightAuthor.
  • Validity Dates: You can now assign Validity Dates to specific items in Dynamic Playlists, Live Data feeds, and Live Media feeds. An item with Validity Dates will only be included in the playlist/feed within a specified time period.
  • HTTPS File Upload Support: If the HTTPS protocol is enabled for the BSNEE Web Site node (i.e. the WebUI) during installation, file uploads through the WebUI will also use HTTPS.

BrightSign Support Manager Mar 10 Forums / BrightSign Support Announcements

BrightAuthor version (beta) is now available on the Downloads page. This version supports all current BrightSign models: 4Kx42, XDx32, HDx22, LSx22, XDx30, and HDx20 (including the AU320).

Version includes an important fix for BrightSign Network users: Publishing a presentation and firmware update to a BSN group containing a presentation from an older version of BrightAuthor no longer provokes an error message. Also, using Windows localization settings that specify commas (“,”) in place of decimals (“.”) no longer causes a crash when creating commands in BrightAuthor.