BrightSign Support

BrightSign Support Manager Jun 17 Forums / BrightSign Support Announcements

Twitter recently updated their API to version 1.1, which features a new endpoint authentication system for feeds. This authentication system is not fully compatible with the current version of BrightAuthor. As a result, you cannot add a Twitter feed to a new presentation, and feeds in currently active presentations are not working.

We are currently developing a fix for this issue. Since credentials are now required for accessing a Twitter feed, you will need to re-add Twitter feeds to presentations (and republish those presentations to your players) after installing the BrightAuthor version containing the fix.

The fix will be announced here on the Support Homepage once it is available. You will also be able to find it on the Software Downloads page. 

BrightSign Support Manager Jun 03 Forums / BrightSign Support Announcements

Did you know that you can connect up to three BP200/900s to a single BrightSign player using a USB hub? However, with third-party USB hubs, figuring out in what order the button panels connect (and which ID is assigned to which button panel) can become a difficult task. This tech note and example presentation will make the process much easier.

To get started, open the presentation in BrightAuthor and follow the steps outlined in the PDF.

BrightSign Support Manager May 10 5 Forums / BrightSign Support Announcements

We’re happy to announce the release of our new, free BrightSign App for iPad and iPhone. The BrightSign App allows you to broadcast commands to BrightSign players over your local network using UDP (User Datagram Protocol) packets. The app automatically retrieves UDP events in BrightAuthor presentations that are currently active on the network, allowing you to access and activate them using a straightforward UI. You can also use the App to modify User Variables and create new UDP commands on the fly.

The BrightSign App is compatible with all networked BrightSign players, including the XD230, XD1030, XD1230, HD220, HD1020, and HD1010.

 

BrightSign Support Manager Apr 11 Forums / BrightSign Support Announcements

There are new Beta versions of BrightSign firmware and BrightAuthor software available on the Software Downloads page. The firmware download section is located below the BrightAuthor download section; scroll further down the page to find everything you need.

The following is a short summary of each update. For a more comprehensive list of new features, improvements, and bug fixes, please view the release notes, which are located on the Software Downloads page and contained in each .zip download file.

The BrightAuthor User Guide 3.5 and the Object Reference Manual have also been updated to reflect important changes and additions to the software.

BrightAuthor Version 3.5.0.31

This is the new localization version of BrightAuthor. It has up-to-date language support for the following: Chinese (simplified), French, German, Italian, Japanese, Portuguese, Spanish.

This version also has several bug fixes and improvements, such as password protection for USB content updates and the new Stop Playback feature for Event Handler states.

Firmware Version 4.4.75

This firmware update is intended for the following BrightSign models:

  • XD230
  • XD1030
  • XD1230
  • HD120
  • HD220
  • HD1020

Note that the update files for XD and HD players are different. Make sure to use the download link that corresponds to your player model.

Both XD and HD updates have support for EDID capabilities and Big5 RSS encoding, along with numerous other bug fixes.

The XD firmware update includes new channel scanning features for the ATSC / Clear QAM tuner on the XD1230. Currently, this feature is only available in custom scripts; a BrightAuthor release with a channel scanning component will be available soon. This update also includes important fixes for XD WiFi and the HTML5 engine.

Firmware Version 3.10.40

This firmware update is intended for the following BrightSign models:

  • HD110
  • HD210
  • HD1010
  • HD410
  • HD810

This update includes bug fixes for Acer touch screens, as well as improvements to animated ticker zones.

BrightSign Support Manager Apr 09 1 Forums / BrightSign Support Announcements

The BrightSign Network has been updated to version 3.1. This update includes several new features and improvements:

  • Publishing and scheduling support for the XD230, XD1030, XD1230
  • Publishing and scheduling support for the AU320 (including support for uploading audio files)
  • Firmware update capabilities: You can use this feature, located in the Properties window of the Groups tab, to remotely update the firmware of your BrightSign players.

To learn how to use these new features, or any other features in the BrightSign Network WebUI, please see the BrightSign Network WebUI User Guide 3.1.