BrightSign Support

BrightSign Support Manager Jul 10 Forums / BrightSign Support Announcements

The Developer Resources and Utilities page now offers a set of batch files that can generate Media RSS (MRSS) manifest files (.xml) from a folder containing images or videos. Once an MRSS manifest file is generated, you can upload it, along with the associated image or video files, to an accessible web folder to create your own MRSS feed.

If you don't have your own server, you can use a Dropbox account to host your new MRSS feed.

BrightSign Support Manager Jul 01 Forums / BrightSign Support Announcements

The BrightScript Object Reference Manual for firmware version 4.8 is now available on the Documentation page. This resource is intended for BrightScript developers, and includes descriptions of several new methods and objects (a complete list of additions is available at the end of the document):

  • roVideoPlayer.SetTransform(): This method allows videos at resolutions up to 1080p60 to be rotated and mirrored at several angles.
  • roTextWidget: Object creation parameters now allow you to create scrolling tickers.
  • roVideoPlayer.Seek(): This method enables seeking to a specified position in a video file (it is also available for audio files via roAudioPlayer).
  • roVideoPlayer.Fade(): This method allows videos to fade out as they end (the amount of fade time is customizable).
  • roVideoPlayer.SetKeyingValue(): This method enables chroma and luma key masking, allowing graphics and other videos to display through transparencies in the video window.

BrightSign Support Manager Jun 19 4 Forums / BrightSign Support Announcements

There are new Beta versions of BrightSign firmware and BrightAuthor software available on the Software Downloads page. The firmware download section is located below the BrightAuthor download section; scroll further down the page to find everything you need.

The following is a short summary of each update. For a more comprehensive list of new features, improvements, and bug fixes, please view the release notes, which are located on the Software Downloads page and contained in each .zip download file.

Firmware Version 4.8.88 (Beta)

This firmware update is intended for the following BrightSign models: XD230, XD1030, XD1230, HD120, HD220, HD1020. Note that the update files for XD and HD players are different. Make sure to use the download link that corresponds to your player model.

This update includes a compatibility fix for many newer models of USB HDD (including Seagate models). It includes improved touch responsiveness for HTML/JavaScript applications, as well as support for the ELO 3243L, Iiyama T1731SAW, and Nitere AR150-2 multi-touch screens.

Both XD and HD updates feature support for enhanced scrolling tickers, video and audio seeking, video fading, and Universal Plug and Play (UPnP). The XD update features streaming server support and true video rotation. Note that these features are not yet available through BrightAuthor, and must be accessed through custom scripts. We will release a 4.8 BrightScript Object Reference Manual that includes relevant API calls soon.

BrightAuthor Version (Beta)

Minimum Player Firmware Required: 4.7.122 (HD120, HD220, HD1020, XD230, XD1030, XD1230) / 3.11.11 (HD110, HD210(w), HD410, HD810, HD1010(w))

This version of BrightAuthor includes a new USB firmware update feature, as well as support for the 1920x1200 video mode (for XD players running firmware version 4.8.88). It also includes fixes for Zone Message commands/events and BrightWall presentations that play stretched Live Video, Video Stream, or RF In content.

BrightSign Support Manager Jun 10 Forums / BrightSign Support Announcements

BrightSign firmware version 4.7.151 is now available on the Software Downloads page. This is the new Production version of firmware, replacing the previous Production (4.7.112) and Beta (4.7.146) versions of firmware.

This firmware is compatible with the following models: HD120, HD220, HD1020, XD230, XD1030, and XD1230. Note that the update files for XD and HD players are different. Make sure to use the download link that corresponds to your player model.

The XD version contains a fix for JavaScript that allows an HTML page to play more than two video instances (sequentially). Both HD and XD versions feature a fix for customizing splash screen behavior and an improved method for obtaining crash dumps.

You can view a more complete description of these fixes and improvements by clicking on the PDF link next to each Download Now button (they are also included in each update .zip file).

BrightSign Support Manager May 30 Forums / BrightSign Support Announcements

During the past week, we discovered a bug with the BrightSign Network that affects a certain subset of accounts. Your account may have been affected by this bug if it meets the following criteria:

  1. The account contains more than 40 presentations and/or Dynamic Playlists.
  2. The account has one or more users assigned to Roles that restrict viewing of presentations and/or Dynamic Playlists.
  3. The account uses Object Permissions to allow restricted Roles to view certain presentations and/or Dynamic Playlists.

With Object Permissions, the account Administrator can allow a certain user to view a presentation or Dynamic Playlist that may otherwise be invisible for that user's role. If the account Administrator allows viewership for a presentation or Dynamic Playlist more than 40 places down the list in the Edit or Create > Dynamic Playlists tabs, then that asset will remain invisible for the user.

As of today, a hotfix has been implemented on the BrightSign Network to resolve this issue. We apologize for any inconvenience this bug may have caused.