BrightSign Support

BrightSign Support Manager Dec 03 5 Forums / BrightSign Support Announcements

To support the release of the new XDx32, HDx22, and LSx22 model lines, we’ve posted new versions of BrightAuthor and a new production version of firmware to the Downloads page.

BrightAuthor 4.1.0.5 (Production)

This is the production version of BrightAuthor for the new model lines. Note that this version, along with 4.1.0.6, are not intended for use with XDx30, HDx20, or 4K models. A new version of BrightAuthor that supports these models along with the XDx32, HDx22, and LSx22 will be available soon.

Among several new features, this version includes Remote Snapshot, which can be enabled during the unit setup process. Currently, Remote Snapshot is only available for players that are set up for Local File Networking. This version also supports seamless looping of synchronized (BrightWall) videos.

This version includes the Presentation Tree View feature, which presents the entire presentation as a descriptive, expandable tree of events and transitions. There are also numerous UI improvements related to manual scaling and automated positioning of windows and dialogues in BrightAuthor.

You can view a full list of new features, fixes, and improvements by viewing the release notes here (they are also included in each .zip update file).

BrightAuthor 4.1.0.6 (Beta)

Along with the new features in 4.1.0.5, this Beta version fixes a runtime error that occurs when the player is performing setup for Remote Snapshot with Local File Networking. It also fixes a BrightAuthor crash that occurs when attempting to open a deleted presentation.

Firmware 5.1.16 (Production)

This version of firmware is currently available for XDx32, HDx22, and LSx22 models only. It is required for using BrightAuthor 4.1.0.5/4.1.0.6 with these models. For XDx32 models, this version includes PoE (Power over Ethernet) reporting capabilities via the Diagnostic Web Server. For HDx22 and LSx22 models, this version includes a playback improvement for IP streaming.

BrightSign Network Version 3.9

Version 3.9 of the BrightSign Network went live on Friday, November 28th. This version supports the XDx32, HDx22, and LSx22 model lines. It also allows you to create and publish Audio Dynamic Playlists to any player model.

This version also includes a set of dialog boxes that allow you to update a group of players to the minimum firmware required to play a presentation (if the firmware for those players is out of date). 

BrightSign Support Manager Nov 21 Forums / BrightSign Support Announcements

We’ve posted new versions BrightAuthor and a new Beta version of firmware to the Downloads page.

BrightAuthor 4.0.0.11 (Beta)

This BrightAuthor version allows you to create, schedule, and publish presentations for all current BrightSign Models: HDx20 (including the AU320), XD, and 4K. Previous versions of 4.0.0.x only supported 4K models. Note that legacy HDx10 models are not supported in any versions after BrightAuthor 3.8.

Important: To use this version of BrightAuthor with HDx20 and XD players, you must update the firmware of these models to the new Beta firmware (5.1.12).

BrightAuthor 3.8.0.41 (Production)

This is the new production version of BrightAuthor. It includes support for native portrait-mode HD video (1080x1920). It also fixes a bug with Media RSS Feeds and Live Text states.

Firmware 5.1.12 (Beta)

This version of firmware is available for XD and HDx20 models only. The XD version features support for the .ogg container format and the FLAC and Vorbis codecs. It also includes a number of improvements for HTML pages and expanded support for BrightScript JavaScript objects. Both XD and HDx20 versions feature improvements for HLS and RTSP streaming playback.

BrightSign Support Manager Oct 22 Forums / BrightSign Support Announcements

We’ve posted a new Beta version of BrightAuthor to the Software Downloads page. Note that this version, 4.0.0.9, supports publishing to 4K models only (not XD or HD). We are currently developing a 4.0 version of BrightAuthor that will support 4K as well as XD and HD.

This version fixes a bug with Media RSS Feed and Live Text states: Previously, adding a Media RSS Feed containing a Dynamic Playlist to one zone would break Live Text states containing Live Data feeds in other zones.

BrightSign Support Manager Oct 20 3 Forums / BrightSign Support Announcements

There are new versions of BrightSign firmware and BrightAuthor software available on the Software Downloads page.

The following is a short summary of each update. For a more comprehensive list of new features, improvements, and bug fixes, see the release notes located next to the Download Now button (they are also included in the .zip file).

Firmware Version 4.8.114 (Production)

This firmware update is intended for the following BrightSign models: XD230, XD1030, XD1230, HD120, HD220, HD1020, AU320.

The XD version includes improvements to the WebKit JavaScript engine, as well as support for the Planar PS4660T multi-touch screen. It also includes support for HDMI Input rotation (via BrightScript only) with the roVideoPlayer.SetTransform method.

Both HD and XD versions include several fixes for audio and video streaming.

BrightAuthor Version 3.8.0.40 (Beta)

Minimum Player Firmware Required: 4.7.146 (XD230, XD1030, XD1230, HD120, HD220, HD1020, AU320) / 3.11.11 (HD110, HD210, HD410, HD810, HD1010)

This version of BrightAuthor includes a fix for an MRSS state transition bug that causes a runtime error on the player. 

BrightSign Support Manager Oct 15 1 Forums / BrightSign Support Announcements

4K1142 players that are currently shipping do not support HDCP (High-bandwidth Digital Content Protection). As a result, any HDMI Input video that is encoded using HDCP will not be displayed by the player. This mostly applies to (non-4K) HD video output from a cable/satellite receiver or Blu-ray player.

We are working to implement HDCP support on the 4K1142 as soon as possible, and HDCP-compatible 4K1142 players will begin to ship mid to late Q4 2014.

In the event that it is not possible to implement HDCP compatibility for current 4K1142 units in the field; they will need to be returned to a BrightSign facility to be securely updated. If you currently have 4K1142 players and require HDCP compatibility, contact BrightSign support for further instructions.