BrightSign Support

BrightSign Support Manager Sep 16 Forums / BrightSign Support Announcements

We’ve posted a new Beta version of BrightAuthor on the Software Downloads page. This version includes an important fix for BrightSign Network users: Players that are running a scheduled presentation no longer get trapped in an endless reboot loop if prompted to carry out recovery.

There are also fixes for Video List states and presentations that use multiple Live Video states. For more information, see the release notes located next to the Download Now button (they are also included in the .zip file).

BrightSign Support Manager Sep 11 Forums / BrightSign Support Announcements

The BrightSign Network has been updated to version 3.8. After a BrightSign Network update, we recommend clearing the cache on the browser you use with the WebUI. This ensures that all scripts on the webpage execute correctly.

This update includes several new features and improvements:

Media Info tab

The Media Info tab (which is accessible via the Properties dialog of each media item) is now available for audio and video files. It displays media file information such as the codec, container properties, and duration.

Unicode name support

Many user-specified elements in the WebUI now support Unicode character sets, including the names of Dynamic Playlists, Live Data feeds, Live Media feeds, Presentations, Groups, Roles, and Folders, as well as the first and last names for BSN users. Languages that are not supported by the Latin-1 character set—including Chinese, Japanese, Arabic, Hindi, and Cyrillic-based languages—can now be used to name these elements.

4K player support

Presentations can now be created for, and published to, the BrightSign 4K242, 4K1042, and 4K1142 players (these models will be released soon). It is also possible to upload 4K video files that are encoded with H.265—they are marked in content libraries with a "4K" icon. 

Extended file support

Support for the .m2ts.ogg, and .flac file types has been added to the BrightSign Network. They can now be included in Dynamic Playlists, Live Media feeds, and presentations created in the WebUI. The .ogg and .flac file types are supported by 4K players only (support will be added to other models soon). The .m2ts file type is supported by 4K, XD and HDx20 models running firmware versions 4.8.x or later.

Note: It is still possible to add playlists, feeds, and presentations containing these file types to models that don't support them. Use caution when assigning these new file types with a mix of model types.


BrightSign Support Manager Aug 18 Forums / BrightSign Support Announcements

We’ve posted a new Beta version of BrightAuthor on the Software Downloads page. This version includes several improvements and bug fixes:

  • Timeout events assigned to Local Playlist states now work again.
  • BrightAuthor no longer encounters a communication error when publishing via Local File Networking to a player that was set up with a 3.7.0.x version of BrightAuthor.
  • Media RSS (MRSS) feeds can now be displayed in multiple zones simultaneously.
  • Files with .m2ts extensions can now be added to the Media Library.
  • The URLs for Video Stream or MJPEG Stream states can now be specified dynamically with User Variables. A User Variable can specify the entire URL or replace part of the URL.

For a complete list of changes, please view the BrightAuthor Release Notes, which are contained within the .zip file of the software download.

BrightSign Support Manager Aug 11 Forums / BrightSign Support Announcements

BrightSign firmware version 4.8.108 is now available on the Software Downloads page. The firmware download section is located below the BrightAuthor download section.

This firmware is compatible with the following models: HD120, HD220, HD1020, XD230, XD1030, and XD1230. Note that the update files for XD and HD players are different. Make sure to use the download link that corresponds to your player model.

Both HD and XD versions of firmware include a fix for BrightWall deployments, allowing for quicker synchronization when a slave player boots up a long time after the master player. Both versions also include support for image rotation (though this is currently only available through custom scripts).

The XD version includes numerous performance improvements to HTML and JavaScript over FW 4.8.88. The reload times of data-intensive HTML pages have also been improved. The behavior of portrait-oriented HTML pages has also been fixed: content now fits correctly in rotated zones containing HTML.

You can view a full list of new features, fixes, and improvements by clicking on the PDF link next to each Download Now button (they are also included in the .zip file for each update).

BrightSign Support Manager Aug 07 Forums / BrightSign Support Announcements

The BrightSign Network has been updated to version 3.7. This version includes the following improvements and new features. To learn about theses new features, see the BSN WebUI User Guide 3.7:

  • Validity Dates can now be applied to individual content items. This allows you to specify a set of dates during which a content item will be included in a playlist: The item will be automatically added to, and then removed from, the playlist according to the specified dates. This feature is available for Dynamic Playlists, Live Data feeds, and Live Media feeds.
  • Audio files can now be added to Live Media feeds, which can now contain a mix of audio, video, and image files.
  • The BrightSign Network Web API now supports the creation of multi-zone presentations. This feature is currently only available through API calls, not the WebUI.
  • The BrightSign Network WebUI is now fully compatible with Internet Explorer 10 and 11.
  • Image and video thumbnails in the WebUI media library now maintain their correct aspect ratios.