BrightSign Support

BrightSign Support Manager Aug 18 Forums / BrightSign Support Announcements

We’ve posted a new Beta version of BrightAuthor on the Software Downloads page. This version includes several improvements and bug fixes:

  • Timeout events assigned to Local Playlist states now work again.
  • BrightAuthor no longer encounters a communication error when publishing via Local File Networking to a player that was set up with a 3.7.0.x version of BrightAuthor.
  • Media RSS (MRSS) feeds can now be displayed in multiple zones simultaneously.
  • Files with .m2ts extensions can now be added to the Media Library.
  • The URLs for Video Stream or MJPEG Stream states can now be specified dynamically with User Variables. A User Variable can specify the entire URL or replace part of the URL.

For a complete list of changes, please view the BrightAuthor 3.8.0.38 Release Notes, which are contained within the .zip file of the software download.

BrightSign Support Manager Aug 11 Forums / BrightSign Support Announcements

BrightSign firmware version 4.8.108 is now available on the Software Downloads page. The firmware download section is located below the BrightAuthor download section.

This firmware is compatible with the following models: HD120, HD220, HD1020, XD230, XD1030, and XD1230. Note that the update files for XD and HD players are different. Make sure to use the download link that corresponds to your player model.

Both HD and XD versions of firmware include a fix for BrightWall deployments, allowing for quicker synchronization when a slave player boots up a long time after the master player. Both versions also include support for image rotation (though this is currently only available through custom scripts).

The XD version includes numerous performance improvements to HTML and JavaScript over FW 4.8.88. The reload times of data-intensive HTML pages have also been improved. The behavior of portrait-oriented HTML pages has also been fixed: content now fits correctly in rotated zones containing HTML.

You can view a full list of new features, fixes, and improvements by clicking on the PDF link next to each Download Now button (they are also included in the .zip file for each update).

BrightSign Support Manager Aug 07 Forums / BrightSign Support Announcements

The BrightSign Network has been updated to version 3.7. This version includes the following improvements and new features. To learn about theses new features, see the BSN WebUI User Guide 3.7:

  • Validity Dates can now be applied to individual content items. This allows you to specify a set of dates during which a content item will be included in a playlist: The item will be automatically added to, and then removed from, the playlist according to the specified dates. This feature is available for Dynamic Playlists, Live Data feeds, and Live Media feeds.
  • Audio files can now be added to Live Media feeds, which can now contain a mix of audio, video, and image files.
  • The BrightSign Network Web API now supports the creation of multi-zone presentations. This feature is currently only available through API calls, not the WebUI.
  • The BrightSign Network WebUI is now fully compatible with Internet Explorer 10 and 11.
  • Image and video thumbnails in the WebUI media library now maintain their correct aspect ratios. 

BrightSign Support Manager Aug 06 Forums / BrightSign Support Announcements

Update: The playlist/feed update problems have been resolved. All playlists and feeds should update correctly the next time players check in with the BrightSign Network servers.

A problem has occurred during scheduled maintenance on the BrightSign Network servers, affecting the following features: Dynamic Playlists, Live Text feeds, and Live Media feeds. Any changes that have been made to existing playlists/feeds since approximately 2:00AM PST (10:00AM UDT) on Tuesday have not gone through to players on the BrightSign Network.

Note that this is only a failure with updating existing playlists/feeds on players: The content/playlists, as they are stored on BSN servers, are not affected by this problem; any edits made to playlists/feeds on players before the above time, as well as any new playlists/feeds added to players after this time, are similarly unaffected. 

We are currently working to resolve this issue and expect to have it fixed very soon. Once the fix is implemented, any changes that have been made to Dynamic Playlists, Live Text feeds, or Live Media feeds since 2:00AM PST will go through to players the next time they check in to synchronize content.

We apologize for any inconvenience this issue may have caused. We'll update this post as soon this issue is resolved.

BrightSign Support Manager Jul 10 Forums / BrightSign Support Announcements

The Developer Resources and Utilities page now offers a set of batch files that can generate Media RSS (MRSS) manifest files (.xml) from a folder containing images or videos. Once an MRSS manifest file is generated, you can upload it, along with the associated image or video files, to an accessible web folder to create your own MRSS feed.

If you don't have your own server, you can use a Dropbox account to host your new MRSS feed.