BrightSign Support Manager Aug 20 • Forums / BrightSign Support Announcements
With the update to BrightSign Network 4.1, some BSN users have begun receiving notifications that they have never received before. This post outlines why we’ve made this change and explains how to revert or modify this change if desired.
Before BrightSign Network 4.1, each BSN account had a single account Email—all account notifications were sent to this single address. However, many BSN accounts have multiple Administrators, each with their own user Email, so we wanted to make it possible for each Administrator to receive account notifications if needed.
BSN 4.1 removes the single account Email, and instead allows each Administrator to enable/disable notifications that will be sent to him or her. To ensure that notifications would not be disabled without an Administrator’s knowledge, notifications were automatically enabled for Administrators according to the following rules:
In other words, all Administrators now receive, by default, the notifications that were sent to the account email before the update. Note that, even though all users can now customize the notifications they receive (depending on their permissions), non-Administrator users still receive only “Account Suspended” notifications by default. Other notification settings remain unchanged.
If you wish to revert the notification behavior for your Administrator account, navigate to the Account > Settings tab in the BSN WebUI. Under Email Notifications, uncheck the boxes for Email notifications you do not wish to receive.
BrightSign Support Manager Aug 17 • Forums / BrightSign Support Announcements
A new localized BrightAuthor version is now available on the Downloads page. This version includes bug fixes, as well as up-to-date translations for the following languages: Chinese (simplified), French, German, Italian, Japanese, Portuguese, Russian, and Spanish.
Important: Please uninstall any other version of BrightAuthor before installing this version.
BrightSign Support Manager Aug 14 • Forums / BrightSign Support Announcements
The BrightSign Network has been updated to version 4.1. This update includes the following new features:
BrightSign Support Manager Aug 10 • Forums / BrightSign Support Announcements
Update: All BSN services have been restored, and performance is back to normal. We will be monitoring the system carefully over the next 24 hours to ensure complete recovery.
The BrightSign Network has been experiencing performance issues since 8AM PDT (August 10th). Communication to or from the BSN servers initiated by players, BrightAuthor, or the WebUI have been experiencing timeouts. These show up as server errors in the WebUI, errors 403 and 503 on devices, and general slowness across all platforms. Until these issues are resolved, the ability to interact with the BSN servers will be limited. We will update this post as soon as these issues are resolved.
During a scheduled update of the BrightSign Network server code, Amazon Web Services (the hosting provider we use) experienced outages and increased failure rates for a range of services that BrightSign utilizes. The combination of these two things has caused the performance issues mentioned above. See details of the AWS outage here: http://www.information-age.com/technology/cloud-and-virtualisation/123459971/amazon-investigating-major-cloud-outage-github-and-heroku-report-issues