BrightSign Support Manager May 18 • Forums / BrightSign Support Announcements
Update: This issue has been resolved. Moving a BrightWall between groups now works as expected.
There’s currently a bug associated with BrightWall groups in BSN: Attempting to switch a BrightWall from one BrightWall group to another will cause players within that BrightWall to become unresponsive. If this occurs, reassign the BrightWall to its original group. The players will become visible on BSN again the next time they check in.
We are working to resolve this issue; this post will be updated when a fix is applied to the BSN servers. Until then, the only way to assign a BrightWall to a new group is to perform the unit setup process again on players within the BrightWall.
BrightSign Support Manager May 4 • Forums / BrightSign Support Announcements
There are new versions of BrightSign firmware and BrightAuthor software available on the Software Downloads page.
The following is a short summary of each update. For a more comprehensive list of new features, improvements, and bug fixes, see the release notes located next to the Download Now button (they are also included in the .zip file).
Minimum Player Firmware Required: 5.1.33 (4Kx42, XDx32, XDx30, HDx20, LSx22, AU320) / 5.1.16 (HDx22)
This is the new Beta version of BrightAuthor. This version allows you to publish BrightWall presentations via BSN. It also includes Remote Snapshot support for BSN and Simple File Networking configurations.
Note: This FAQ gives instructions for creating a BrightWall with BSN.
This firmware update is available for all currently supported hardware platforms: 4Kx42, XDx32, XDx30, HDx22, HDx20, LSx22, and AU320.
This update includes several fixes for HTML <video> elements. It also fixes the Z-ordering of video zones that are displaying streaming video.
BrightSign Support Manager Apr 23 • Forums / BrightSign Support Announcements
Google Chrome versions 42.x and newer no longer support the Microsoft Silverlight plugin; this plugin is required to upload files to the BrightSign Network from the WebUI. We are currently working to find an alternative file uploader that supports the widest range of browsers.
There are two ways to determine whether Silverlight is still supported on your version of Chrome:
We still recommend using Chrome with the BSN WebUI. If you need to upload files on the WebUI using Chrome, you can use the following workaround to re-enable Silverlight on Chrome:
BrightSign Support Manager Apr 16 • Forums / BrightSign Support Announcements
The BrightSign Network has been updated to version 4.0. This update includes server support for the BrightWall and Remote Snapshot features. These features will be available in an upcoming BrightAuthor Beta release.
If you use Web UI (https://www.brightsignnetwork.com/), you must clear a web browser cache. Refer to this article http://www.wikihow.com/Clear-Your-Browser%27s-Cache