BrightSign Support

BrightSign Support Manager Apr 23 Forums / BrightSign Support Announcements

Google Chrome versions 42.x and newer no longer support the Microsoft Silverlight plugin; this plugin is required to upload files to the BrightSign Network from the WebUI. We are currently working to find an alternative file uploader that supports the widest range of browsers.

There are two ways to determine whether Silverlight is still supported on your version of Chrome:

  • Navigate to the Library tab in the WebUI and click the Upload New Files button. If you have the Silverlight plugin installed, but still see a pop-up stating “To view this content, please install Microsoft Silverlight”, your version of Chrome no longer supports Silverlight.
  • Open the Chrome settings button in the top-right of the browser and select About Google Chrome. If the Version number is 42.x or later, your version of Chrome no longer supports Silverlight.

We still recommend using Chrome with the BSN WebUI. If you need to upload files on the WebUI using Chrome, you can use the following workaround to re-enable Silverlight on Chrome:

  1. Enter the following URL into the Chrome browser bar: chrome://flags/#enable-npapi
  2. Click the Enable button below the Enable NPAPI option. A dialog, including a Relaunch Now button, will appear at the bottom of the screen.
  3. Click the Relaunch Now button at the bottom of the browser screen.
  4. After Chrome relaunches, navigate to the following URL: If the page states that Silverlight is installed, the workaround has worked. If the page asks you to install Silverlight, the workaround has not worked: Try reinstalling Silverlight and performing the above steps again.

BrightSign Support Manager Apr 16 Forums / BrightSign Support Announcements

The BrightSign Network has been updated to version 4.0. This update includes server support for the BrightWall and Remote Snapshot features. These features will be available in an upcoming BrightAuthor Beta release.

If you use Web UI (, you must clear a web browser cache. Refer to this article

BrightSign Support Manager Apr 7 Forums / BrightSign Support Announcements

There are new versions of BrightSign firmware and BrightAuthor software available on the Software Downloads page.

Firmware Version 5.1.48 (Beta)

This firmware update is available for all currently supported hardware platforms: 4Kx42, XDx32, XDx30, HDx22, HDx20, LSx22, and AU320.

BrightAuthor Version (Official)

Minimum Player Firmware Required: 5.1.33 (4Kx42, XDx32, XDx30, HDx20, LSx22) / 5.1.16 (HDx22)

This is the new Official version of BrightAuthor. It supports all current hardware platforms.


For a comprehensive list of new features, improvements, and bug fixes, see the release notes located next to the Download Now button (they are also included in the .zip file).

BrightSign Support Manager Mar 31 Forums / BrightSign Support Announcements

The new 4K Image Playback plugin is now available on the BrightSign GitHub directory. You can use this plugin to display a playlist of 4K images on a 4Kx42 player.

BrightSign Support Manager Mar 18 Forums / BrightSign Support Announcements

Documentation for the BrightSign Network Enterprise Edition (BSNEE) 3.9 is now available on the User Guides and Documentation page. Documents include the following:

  • Installation Guide: For fresh BSNEE 3.9 installs
  • Upgrade Guide: For upgrading a BSNEE instance from version 3.5 to 3.9
  • Configurator 1.02 Tech Note: For configuring BrightAuthor installs to point to your BSNEE instance
  • BSNEE WebUI User Guide: For administrators and users of the BSNEE WebUI

BSNEE version 3.9 includes a number of new features and improvements, including the following:

  • Support for New Models: The 4Kx42, XDx32, HDx22, and LSx22 devices are now supported by BSNEE.
  • Audio Dynamic Playlists: Audio Dynamic Playlists can now be created in the WebUI or uploaded from BrightAuthor.
  • Validity Dates: You can now assign Validity Dates to specific items in Dynamic Playlists, Live Data feeds, and Live Media feeds. An item with Validity Dates will only be included in the playlist/feed within a specified time period.
  • HTTPS File Upload Support: If the HTTPS protocol is enabled for the BSNEE Web Site node (i.e. the WebUI) during installation, file uploads through the WebUI will also use HTTPS.