BrightSign Support

BrightSign Support Manager May 18 Forums / BrightSign Support Announcements

UpdateThis issue has been resolved. Moving a BrightWall between groups now works as expected. 

There’s currently a bug associated with BrightWall groups in BSN: Attempting to switch a BrightWall from one BrightWall group to another will cause players within that BrightWall to become unresponsive. If this occurs, reassign the BrightWall to its original group. The players will become visible on BSN again the next time they check in.

We are working to resolve this issue; this post will be updated when a fix is applied to the BSN servers. Until then, the only way to assign a BrightWall to a new group is to perform the unit setup process again on players within the BrightWall.

BrightSign Support Manager May 4 Forums / BrightSign Support Announcements

There are new versions of BrightSign firmware and BrightAuthor software available on the Software Downloads page.

The following is a short summary of each update. For a more comprehensive list of new features, improvements, and bug fixes, see the release notes located next to the Download Now button (they are also included in the .zip file).

BrightAuthor Version 4.1.1.14 (Beta)

Minimum Player Firmware Required: 5.1.33 (4Kx42, XDx32, XDx30, HDx20, LSx22, AU320) / 5.1.16 (HDx22)

This is the new Beta version of BrightAuthor. This version allows you to publish BrightWall presentations via BSN. It also includes Remote Snapshot support for BSN and Simple File Networking configurations.

NoteThis FAQ gives instructions for creating a BrightWall with BSN.

Firmware Version 5.1.54 (Beta)

This firmware update is available for all currently supported hardware platforms: 4Kx42, XDx32, XDx30, HDx22, HDx20, LSx22, and AU320.

This update includes several fixes for HTML <video> elements. It also fixes the Z-ordering of video zones that are displaying streaming video.

BrightSign Support Manager Apr 23 Forums / BrightSign Support Announcements

Google Chrome versions 42.x and newer no longer support the Microsoft Silverlight plugin; this plugin is required to upload files to the BrightSign Network from the WebUI. We are currently working to find an alternative file uploader that supports the widest range of browsers.

There are two ways to determine whether Silverlight is still supported on your version of Chrome:

  • Navigate to the Library tab in the WebUI and click the Upload New Files button. If you have the Silverlight plugin installed, but still see a pop-up stating “To view this content, please install Microsoft Silverlight”, your version of Chrome no longer supports Silverlight.
  • Open the Chrome settings button in the top-right of the browser and select About Google Chrome. If the Version number is 42.x or later, your version of Chrome no longer supports Silverlight.

We still recommend using Chrome with the BSN WebUI. If you need to upload files on the WebUI using Chrome, you can use the following workaround to re-enable Silverlight on Chrome:

  1. Enter the following URL into the Chrome browser bar: chrome://flags/#enable-npapi
  2. Click the Enable button below the Enable NPAPI option. A dialog, including a Relaunch Now button, will appear at the bottom of the screen.
  3. Click the Relaunch Now button at the bottom of the browser screen.
  4. After Chrome relaunches, navigate to the following URL: http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx. If the page states that Silverlight is installed, the workaround has worked. If the page asks you to install Silverlight, the workaround has not worked: Try reinstalling Silverlight and performing the above steps again.

BrightSign Support Manager Apr 16 Forums / BrightSign Support Announcements

The BrightSign Network has been updated to version 4.0. This update includes server support for the BrightWall and Remote Snapshot features. These features will be available in an upcoming BrightAuthor Beta release.

If you use Web UI (https://www.brightsignnetwork.com/), you must clear a web browser cache. Refer to this article http://www.wikihow.com/Clear-Your-Browser%27s-Cache

BrightSign Support Manager Apr 7 Forums / BrightSign Support Announcements

There are new versions of BrightSign firmware and BrightAuthor software available on the Software Downloads page.

Firmware Version 5.1.48 (Beta)

This firmware update is available for all currently supported hardware platforms: 4Kx42, XDx32, XDx30, HDx22, HDx20, LSx22, and AU320.

BrightAuthor Version 4.1.0.10 (Official)

Minimum Player Firmware Required: 5.1.33 (4Kx42, XDx32, XDx30, HDx20, LSx22) / 5.1.16 (HDx22)

This is the new Official version of BrightAuthor. It supports all current hardware platforms.

 

For a comprehensive list of new features, improvements, and bug fixes, see the release notes located next to the Download Now button (they are also included in the .zip file).