Last updated: June 2, 2021
BrightSign offers digital signage players with a vast array of capabilities, but with this power also comes a good deal of complexity. To help you with this, we offer a number of support options with the purchase of one or more BrightSign players:
- Unlimited Email support with the BrightSign Support ticketing system
- Unlimited use of the Support knowledgebase, User-to-user Community forums, and Documentation site
- Free downloads and updates for BrightAuthor software and BrightSign player firmware
- Access to numerous developer resources, including customizable BrightAuthor Plugins, toolchain utilities, and open source code for player firmware
The response times for Email support depend on the volume of other support tickets, as well as the complexity of the issue itself. If you need comprehensive support for your issue within a short period of time, we also offer call back services that you can purchase:
Call Back ($100.00)
Select this option to schedule a call with BrightSign Technical support within the next business day.
Priority Call Back ($400.00)
Select this option to schedule a call with BrightSign Technical support within the next 4 business hours.
Note: Business hours and days are defined as 9 AM GMT to 12 AM GMT, Monday through Friday.
To learn more about purchasing a support callback, please visit the Priority Support page.