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Subject

Name

Please select your relationship to BrightSign

Company Name

BrightSign Sales rep

BrightSign Technical Contact

Distribution/Reseller [Where did you purchase the player(s)?]

Issue Category

Player Model

Can you provide the Player Serial Number

The serial number for a BrightSign player appears on its shipping box, on the label at the bottom of the player, on the screen displayed when the player is powered without storage installed/inserted, and in BrightAuthor:connected or most partner CMS interfaces.

Enter Serial Number

Player serial numbers are 12 characters

Size of Deployment [How many units are part of this deployment?]

Number of units affected

BrightSign OS/Firmware Version

Are you using a CMS partner to manage your content/players?

How is the presentation/content created?

What CMS partner are you using?

BrightAuthor version number

Publishing Mode

Network Environment [Is this player able to reach the Internet?]

Is a BrightSign CMS affected?

Tick the appropriate option(s) above if your issue involves an optional BrightSign Content Management System

BrightSign CMS Network name(s)

Enter the network name(s) affected above if using BrightSign Network or BSN.cloud

Additional information [Select all that apply]

Description

Please enter the details of your request above. Provide as much information as possible including what publishing method you use, any error messages, troubleshooting attempted, or changes to your environment. This information will help us solve issues in the most timely manner.

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