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The serial number for a BrightSign player appears on its shipping box, on the label at the bottom of the player, on the screen displayed when the player is powered without storage installed/inserted, and in BrightAuthor:connected or most partner CMS interfaces.

Player serial numbers are 12 characters

Tick the appropriate option(s) above if your issue involves an optional BrightSign Content Management System

Enter the network name(s) affected above if using BrightSign Network or

Please enter the details of your request above. Provide as much information as possible including what publishing method you use, any error messages, troubleshooting attempted, or changes to your environment. This information will help us solve issues in the most timely manner.

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