Hello, I have been dealing with your tech "support" since Monday on a defective unit. I am requesting a warranty RMA and now has been over 24hrs without a peep from Brightsign. Tech "support" just stopped responding to the thread. Please see request 52835. Thank you.
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Lyndon Mike, I sent a reply to you. Based on what you've sent so far, it's not clear your unit's defective. Based on what you've sent, it seems like the player will run the reset script you loaded on the sd card so it's reading the card. You said it briefly showed the output from the reset script on the display, so the video output's working.
What you reported is that you can't get the logo screen to show. This can happen if the resolution the player's defaulting to is one the display doesn't like.
What you can do after running setup is actually log into the player using its ip address. The default password is the unit serial number.
Once logged in, you can go to the log tab to see if the player's reporting any errors over the hdmi. If it's unable to get sync with the display there should be multiple errors regarding hdmi in the system log. If you send us the log from the system tab that would be uself in determining the problem.
If you're setting up the unit for a bsn account, there should be a log.txt file in the root to tell you if that completed or if there's some error talking to the server.
In the currentlog folder on the card, there's a log file if you enabled diagnostic logging during setup.
All of these options can paint a clearer picture that provides more information beyond that the screen's blank when the unit boots.
Unless the failure is that ethernet isn't working, it seems the player's booting, reading the card, and displaying something to the output albeit briefly since the message from the reset script wasn't on the screen for a long time, but it was there.
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