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HD2000 Kills Flash cards?



I was given an image by our Marketing coordinator to place in a slideshow I had programmed for our HD2000. The unit refused to display the image, which is usually the case if the image exceeds the 1920x1080 limit on the sign. I checked and tried to resize the image in Photoshop the way I have with several photos in the past with no luck. The image was created in photshop at 1920x1080 but the sign simply locked up when it came to that image in the .csv file. I tried to resize the image to make it readable by making it considerably smaller. When I plugged the card into the unit this time nothing displayed and the card was rendered unreadable. I have since killed 3 other CompactFlash cards by simply copying what at one time was a working show to them and trying to run them in the HD2000. All 4 of my cards seem now to be useless and all are virtually new, perhaps a weeks worth of use on the original one that was running my slideshows. The card reader in my PC simply will not recognize that there is a card plugged into it.

The cards in question are the SanDisk Extreme III 4GB 30MB/s Flash cards. It appears that the unit simply reboots continuously when ever one of these cards are put into it.

A USB thumb drive plugged into the unit seems to work just fine. Any idea what might be happening here? I have had many little problems and setbacks as I try to come to grips with how this unit is supposed to work. But losing 4 $35 flash cards is a bit more than a minor setback.

Thanks for any assistance!
-leo

1 comment

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    RokuLyndon


    Leo,



    Please send me an email at <!-- e --><a href="mailto:lallydice@roku.com">lallydice@roku.com</a><!-- e -->.



    I've never heard of a unit causing damage to flash media of any kind. Considering the flash card has its own controller, there are no low level calls from the Brightsign, so corruption of the card should be impossible.



    If the unit is bad, I just need your address, and I'll send a replacement.



    For the images, it's possible photoshop is creating cymk jpegs. Only RGB jpegs are supported on the HD2000, CYMK files are normally only used for print processing, but photoshop is one of those applications that can create them.



    Progressive jpegs are also not supported.



    For the CF card, if you unplug the card reader, and re-insert it do the cards still not show up? Is the same true if you plug the cards into a different computer? I've seen card readers that don't recognize a card after it's been safely removed from the reader until the reader was unplugged.
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