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Brightauthor and HDMI

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Lovell, Willard
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I have created a Brightauthor presentation with a configuration to view on the HDMI output of an HD-410. For some reason I could not get the program to function. I tried different resolutions and still no images on the display nor could I get the program to even respond. When I take the same program and configure it for a VGA output, my program operates just like it is suppose to. I have downloaded the latest BrightAuthor software along with upgrading the HD-410 to the latest firmware and I can still get no image on the HDMI but can send it all day to the VGA. Can someone help with this bug. I would like this to work from the HDMI and not have to uninstall an HDMI cable and replace it with a VGA cable. Thanks for any assistance anyone can give. Will Lovell CEAVCO Audio.Visual inc Arvada, CO.
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    RokuLyndon


    This sounds like it could be bad pins on the hdmi port of the brightsign.

    Please try a different hdmi cable, or a different input on the display, or a different monitor. If you startup the unit with no flash card, do you see any logo on the screen?
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    Lovell, Willard


    That was the strange thing, if the program does not start I am used to seeing the logo.  I will try it without the card and see if I see it.

    I figured that even if the card did not load, that I would still get a default logo on the VGA port but I did not.   I will let you know what happens.

    Thanks

    Will

    added:  I did test this same unit at the office and it worked fine on the HDMI....I will also check the cable since it is not the same that I tested with.  The cable I am using is new but that does not mean it is any good.

    I will update.  Thanks
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    Lovell, Willard


    Found that I had a bad HDMI cable

    All is working good.

    Thanks for your help

    Will
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