HD1010 local networking problem HELP
Been trying to get local networking to work correctly. latest version software and firmware (as well as previous version). I have manually added player IP's (Bonjour discovery was problematic so disabled it). I can ping the players from the PC running BrightAuthor. I can access the players using the IPs with browser. BrightAuthor however, cannot "see" the players in Publish or Manage. When player unit is first given setup file on SD card, it will appear correctly in BrightAuthor, then software will lose communication with player and it will say "unable to connect to (IP of players)". Cannot understand why I can ping players and connect to them using IE (with player IP in URL). Have tried using statip IPs on players and DHCP. Players and BrightAuthor PC are on same building LAN segment. Any help appreciated. Would like to know, exactly, how BrightAuthor initiates and maintains connection to players in "Publish" or "Manage" so as to work with client IT staff to help troubleshoot cause of issue. I have verified that customer not using a proxy, however they do have web filtering appliances on network (however, like I said, I can access players reliably using browser). HELP! customer getting frustrated.