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XD230 video playback stutters when it loops, any help?

I am trying to create a 5x1 display array using an XD230 for each TV. I was working on it yesterday and had 2 XD230's synced up while running for a couple hours.

The brightauthor project I have published on them has a background video looping behind a live text field. The video is setup with an event handler object as the initial state, after a 1 second timeout, a sync command is issued and the video starts playback. In order to loop the video, I have a media end event that restarts the video state and issues another sync command. When the video loops and gets to the media end event, it stutters for about 1 second before playing again. The video sync works fine with the 2 XD230's. The video would not loop without the media end event restarting the video state.

I have tried many video types ranging from VBR and CBR H264's to TS MPEG-2's to H264 Quicktime files. It happens with every type I've tried that is supported. Some forum posts recommend TS encoded files, but no luck. Any tips on getting the video to loop without stutter?

I can send anything you need to help me out, thanks!

7 comments

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    Alex

    We recommend using H.264 MOV/MP4 files for synchronization. Are you saying that this problem file plays properly on XD230 when included in a 2x1 sync presentation? Did you test the playback with a different unit, and with a different SD card? Download a free program called mediainfo from this page:
    http://mediainfo.sourceforge.net
    Use mediainfo to open your video file, and send the full specs of the video to us.
    Also please run your H.264 MOV/MP4 video through the bitrate viewer (http://www.winhoros.de/docs/bitrate-viewer/download.html) and send us the output.

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    Jared Broddle

    When the video file is setup in a non-interactive presentation as the only media file, or in an interactive presentation as the initial state with no other files/nodes, the video does not stutter when it loops. As soon as I add in the nodes required to make it synchronize between multiple displays (as seen in the presentationinfo.jpg image) the file stutters for 1-2 seconds when it loops. This behavior has been recreated on 3 different SD cards and 3 different XD230 players, and is consistent among all of them.

    Media info results can be seen in mediainfo.jpg.

    What is the recommended method for looping the video to avoid this stutter?

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    Alex

    What firmware version is installed on your XD230 units? Power up the unit without SD card - firmware version will be shown on the screen.

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    Jared Broddle

    They are all the latest production firmware: 4.4.82

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    Alex

    Please update to the latest beta 4.6.46 and re-test.

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    Jared Broddle

    The video is still stuttering after I updated the firmware to the latest beta version.

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    Alex

    Test our demo content on the units and confirm if issue persists. Go to our demos site http://www.brightsign.biz/demos/hd/ and search for "3x1 Screen Synchronized Video Wall". Download "Presentations and media files(172 MB)". The source files include 3 video files you can use for the test.

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