I'm using Live Video (HDMI) in one of my zones. I'm displaying a Live HDTV channel from my service provider in a zone on my digital building directory, but I don't get any audio. The HDTV Channel plays just fine, but with no sound. I have tried every option I can think of. I've tried unplugging and reconnecting all of the HDMI connection. I even tried all of the HDMI ports on the TV. I made sure the volume for the zone was set to 100. I changed from Pass Through to Stereo on the HDMI Audio Output. I also checked to make sure the TV wasn't muted or the volume was turned down. I hope someone has an easy fix for this problem I'm experiencing. The only thing I haven't tried was replacing the HDMI cable between the XD1230 player and the Panasonic 55" Display.
16 comments
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Bmg67ss I am experiencing the same issue? I missed what the answer is on how to fix it on my XD-1132
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Levi Boyd Did you every figure out a solution for this?
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David Kirkwood Yes, In my case it was a setting on my service provider's (Cox Cable) box. In the Cox advance settings you need to make sure the device is setup to pass audio via HDMI. If your issue is similar I would check your settings there. It had nothing to do with the BrightSing box.
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Lyndon If anyone is still having no audio issues, please provide details.
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Brian Rhatigan I have a situation where dell pcs are being used for accessing the Website where we stream our videos from. www.Showecho.com The content from this website is passed through Brightsign to the waiting room TV’s via the HDMI input on the XD1132.
I have confirmed the audio settings in the zone properties to be correct (set to HDMI). Audio plays fine if I take the BrightSign out of the signal chain and connect directly to the display.
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Lyndon Is there a public link that to a page that's similar to how that site is handling video playback? Or can you send a private link to support that we can access?
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Will Gresham Hi, we are having the same issue with our Brightsign and our cable provider. We are using Directv HD connected through an HDMI cable to the Brightsign. We also have videos in the loop. The videos play sound normally but when it switches to the live TV we get the visual but no audio.
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Lyndon Is the audio coming from your dtv ac3 audio? If it is ac3 audio, is the brightsign audio output set to passthrough? The brightsign doesn't decode ac3 audio. But, if your TV or av system supports decoding ac3, you can set the brightauthor project output to passthrough and it should pass the audio through to the TV or AV receiver to decode.
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Luis Jaumejuan Hi,
I have a TV decoder connected to the HDMI input of a BrightSign XD1230. I set the video area (with a Live Video) to HDMI Passthrough audio output. The HDMI output of XD1230 is connected to a TV but the audio does not work. I do not read a clear answer in this forum. Can you help me to solve this problem?Thanks in advance!
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Romeo Hi,
Please enable the Diagnostic Web Server on your player (as per what is described below) then capture the software log while your presentation is running and send it back to us for review.
http://support.brightsign.biz/entries/46723944-How-to-obtain-player-Logs
The log should confirm whether or not the audio is AC3/DTS or some other format that the player does not decode.
Regards,
Romeo
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Luis Jaumejuan Hi,
the problem was fixed when I change the digital output of the TV decoder from PCM to RAW HDMI ON. I'm not sure the reason but now the audio works in the TV.
In any case, I attached 3 logs from XD1230 (before and after the problem).
Many thanks!!!
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Keith Baldacchino Hi,
I have the same problem when using an XD1123. Everything was working find, then just one day the audio stopped working and nothing was changed on the brightsign player or decoder.
I solved the problem by re-uploading firmware to the Brightsign unit and is now working well again. Seems to me like something intermittent in the Brightsign player - software wise at least.
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Richard Brock Experiencing a problem with an XD-1132 running latest firmware.
Audio from the cable TV visual comes through fine, but the audio cuts out after about 15 minutes. The set-top box or the BrightSign system has to be restarted to get the audio back, but it cuts out again after 15 minutes. Set-top box is a Cisco Explorer 4652HDC.
Are there any known issues with the XD-1132 and HDCP, codecs, or scrambling from certain cable TV providers?
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Luke Lee I am having the same exact issue as Richard. I have a cable box from Comcast running to an XT1143. The video and audio feed are displayed in a live video zone.
The live video plays with audio just fine and then after a period the audio drops completely. I've made enough visits to this customer to try every combination of power cycling/soft resets. The only thing that works is power cycling the BrightSign player. When I do that it works every time.
Additionally when I first installed this system the picture would drop as well and power cycling the cable box brought the picture back but that seems to not be happening anymore.
Any help would be great. This client is getting fed up after a year of this.
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Ben Hoad Any joy here? experiencing basically the same thing...
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Brandon "Latest firmware" and "Latest version" can mean different things are different times, especially when there are multiple firmware versions (release/beta) or BrightAuthor versions (English/localized) available simultaneously.
Note that the input capabilities advertised on the HDMI Input are based on the device connected to the HDMI Output - if the connected device does not support audio, the player will say it doesn't support audio as well.
Changing audio sampling rates on the HDMI Input's signal can cause problems.
Firmware 7.0 and BrightAuthor 4.7 together allow for mixed audio sampling rates to be conformed to 48 KHz and mixed on the same output.If you still have trouble, submit a support ticket.
Friendly reminder, the community forum is intended for user-to-user discussion. For troubleshooting problems and to ensure a timely answer from a BrightSign representative, please submit a support ticket.