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BrightAuthor v4.0.1.5 and HDx20 Problems

Charlie Goodliffe

January 23, 2015 11:22

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Hi,

As an AV installer we use BrightSigns on many projects and have recently installed our first HDx22 units, which required an upgrade to BrightAuthor v4.1.0.5 (previously had been using v3.8.0.40 with HDx20)

We have also been working concurrently on some projects that have many HDx20 units, some of which have been exhibiting random reboots recently, having run stably for many months. I have been trying to find an explanation for these reboots and noticed that at some point the BrightAuthor projects in question had been opened and saved with v4.1.0.5 and the players had been updated to firmware v5.1.16 (reported as Minimum Compatible Release in BrightAuthor) as when first published the players reported that the firmware required updating.

I just went on the BrightAuthor downloads page to see if a new version of BA or firmware was available and noticed that the HDx20 units only show v3.8.0.41 and v4.8.114 as compatible - could this be the source of the rebooting problem? I have downgraded BrightAuthor to 3.8.0.41 but it won't open any of the BrightAuthor projects that have been saved in v4.1.0.5 (15 projects in total, some of which are very complicated and would be hours of work to re-create from scratch) and I am very nervous about trying to downgrade the firmware on the HDx20 units from v5.1.16 to v4.8.114 on remote sites.

Would appreciate some help and advice on the above.

Thanks,

Charlie Goodliffe

Technical Manager

Atlas AV Limited

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4 comments

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  Roni Starc January 26, 2015 06:37

  As stated on the donwloads site 4.1.0.5 is not intended to be used with x20 devices at all. You have to use the 4.1.0.7 BETA which you can find on the XD downloads side under the Beta versions (http://www.brightsign.biz/downloads/xd-devices/). I have been testing it for a while now and 4.1.0.7 works ok on x20 devices bit is still in the Beta phase so would't really use it in production devices but since you can't revert the BA files to an older version you don't have many other options.

  BA team, maybe a warning of the type "Warning: you are trying to open a file that was created with an older version of BA. If you open the file with this version you will not be able to open it again with an older version of BA". It is painful to re-do a presentation in the older BA, because you mistakenly opened the file in the latest (beta) version.
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  Alex January 26, 2015 18:43

  Hi Charlie,

  You can download BrightAuthor 4.1.0.8 from HDx20 downloads page:

  http://www.brightsign.biz/downloads/hd-devices/

  and use it to open your presentations (which were created in BA 4.1.0.5), then save them in BA 4.1.0.8, and publish to your HDx20 players.

  Note, you will also need to update the firmware on the HDx20 players to version 5.1.33.

  Soon we are going to release a single BA version that will support all product lines (all HD, XD, 4K and LS BrightSign models).

• 0
  
  Alex January 26, 2015 22:22

  Update.

  We have released BA 4.1.0.8 for HDx22 devices today. This version supports both the HDx20 and HDx22 models.

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  Charlie Goodliffe January 28, 2015 10:42

  Thanks very much for the update, I have updated the players with the 5.1.33 beta firmware and re-published using v4.1.0.8 and this has solved the rebooting problem.