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HELP! Can't make a schedule bc I undocked source panel

I'm using BA:Connected and trying to schedule a number of different presentations to publish via local network to a player.

Somehow, I managed to undock the source panel from the left side of the screen under the Schedule tab and I cannot figure out a way to get it back. I've closed the program and opened it again and its still gone. When I try and import presentations one by one, takes me back to the presentation page, so not only is it inconvenient but I don't think it's even possible to put multiple presentations on the schedule this way. I'm not sure why there's even an undock option.

Does anyone know how to get this back? I'm really frustrated because my unit really needs an update and this has really blocked the entire process.

 

Thanks.

2 comments

  • Avatar
    Brandon Official comment

    If you collapse the sidebar by double-clicking the handle at the boundary, then reopen it by double-clicking the handle again, the undocked panels will return to their docked positions.
    Likewise, if you close the window of the undocked Source panel, it will return to the docked state.

    Otherwise, if you can't reach the window's titlebar, try resizing it by dragging one of the edges then move it into view.

    If you can't see the window at all on Windows, it's probably off-screen or on a second display.  Find the window on the taskbar then right-click the window and select Move. Use the arrow keys to move the window around until you can see it, then press Enter to set the position.

    It does seem that you cannot drag-and-drop presentations to the schedule when the schedule Source panel is undocked - that looks to be a bug.

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  • 0
    Avatar
    Kmartin

    Thank you so much! That worked!

    When I first wrote the comment, I hadn't even realized that the panel had split off into a separate window. It was behind all of my other windows. I was able to find it and finish scheduling my presentation.

    To totally fix it, though, I collapsed the side bar and reopened it. The Source panel was immediately docked back into place.

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