Hi,
I've been working with HD223 and HD224 perfectly with HTML for display our info to customers. We bought 50+ HD225 units and we are having issues. All players have the latest firmware. The HD225 doesn't pull some info but the HD223 and HD224 do it fine. Here is an example. Any help is very appreciated.
The top image is from the HD225 player. The bottom one from HD224 player; HD223 also works fine.
If the url is publicly available, then kindly share it here for us to take a look.
If I open it on a web browser, it works fine. The problem its with the HD225 and LS425 models.
It sounds like there might be a compatibility issue or a difference in how the HD225 handles data compared to the HD223 and HD224. Since all players are on the latest firmware, I’d recommend checking the following:**
1. **Data Format Differences** – Are there any changes in how the HD225 processes HTML or pulls data? Comparing logs between working and non-working models might help.
2. **Firmware or Software Settings** – Even with the latest firmware, check if there are specific settings on the HD225 that might need adjusting.
3. **Network or API Calls** – If the missing info depends on external data sources, ensure the HD225 is properly fetching and rendering it.
4. **Error Logs & Debugging** – If possible, enable debugging logs to see if there are any errors when the HD225 tries to retrieve the missing data.
If you can share a sample of the affected code or a specific error message, it might help pinpoint the issue. Hope this helps! otherwise you can visit nulls brawl
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