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Help with making a player play direct from media card

Tessa Garland

February 05, 2025 11:25

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Hi I have a video set up that is going into a gallery. The gallery has an existing XD1132 Brightsign player which plugs and plays a media card straight into one of the 2 screens. I just bought an identical model from ebay for the second monitor but it doesnt plug and play and has a message saying attempting network recovery? Its probvably a simple fix but it would be great to get  assistance. Many thanks Tessa

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3 comments

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  Sarah Casiano February 07, 2025 10:53

  Hi I have a video set up that is going into a gallery. The gallery has an existing XD1132 Brightsign player which plugs and plays a media card straight into one of the 2 screens. I just bought an identical model from ebay for TellCulvers the second monitor but it doesnt plug and play and has a message saying attempting network recovery? Its probvably a simple fix but it would be great to get  assistance. Many thanks Tessa

   

  Hello,
  

  Hi Tessa! It sounds like you're dealing with a network recovery issue on your new XD1132 BrightSign player. This can be a bit tricky, but I'll do my best to help you out.

  Here are a few steps you can try to resolve the issue:

  Check the SD Card: Ensure that the SD card you're using is properly formatted as FAT32. Sometimes, formatting the card again can help.

  Factory Reset: Perform a factory reset on the player. You can do this by using the Reset button (you might need a paperclip to press it).

  Setup Files: Use BrightAuthor to load the setup files onto the SD card. Insert the SD card into the player, and it should initialize itself. Power down the unit, remove the SD card, and then use BrightAuthor to create and publish your presentation to the SD card.

  Network Settings: Ensure that the player is set to "standalone" mode if it's not connected to a network. Sometimes, the player might get set to "network" mode, causing issues.

   

  Best regards,
  Sarah

   
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  Tessa Garland February 07, 2025 12:35

  Hi Sarah, thanks so much for this clear description. I will try this out after work today. Much appreciated.
  Tessa

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  Tessa Garland February 08, 2025 10:28

  Thanks very much Sarah for your help. We did get it working so that's good news!

  All the best

  Tessa