I updated to the new version of brighauthor Connected 1.55.1 and it doesn't open me, it just stays in Loanding.. , I use Windows 11 , why can this be happening ?
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3 comments
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Jim Wellings Same issue for us. Had to roll back to 1.49.1
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Bmclaughlin I have the same issue. V1.55.1 will NOT Load! It keeps "spinning"!
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David Walpole I'm in my employer's tech team and discovered it's an error in %AppData%\BA connected\IndexedDB folder. After writing a small script to remove the contents for the user, it now opens. This is a temporary cleanup fix while we wait for a corrected version of the app. For those less tech inclined or who want to do this manually, then you open your file explorer and in the top address bar, type in '%appdata%\BA connected' (without the quotes!), hit enter, then just delete the 'IndexedDB' folder. Hope this helps.
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