Been trying to get local networking to work correctly. latest version software and firmware (as well as previous version). I have manually added player IP's (Bonjour discovery was problematic so disabled it). I can ping the players from the PC running BrightAuthor. I can access the players using the IPs with browser. BrightAuthor however, cannot "see" the players in Publish or Manage. When player unit is first given setup file on SD card, it will appear correctly in BrightAuthor, then software will lose communication with player and it will say "unable to connect to (IP of players)". Cannot understand why I can ping players and connect to them using IE (with player IP in URL). Have tried using statip IPs on players and DHCP. Players and BrightAuthor PC are on same building LAN segment. Any help appreciated. Would like to know, exactly, how BrightAuthor initiates and maintains connection to players in "Publish" or "Manage" so as to work with client IT staff to help troubleshoot cause of issue. I have verified that customer not using a proxy, however they do have web filtering appliances on network (however, like I said, I can access players reliably using browser). HELP! customer getting frustrated.
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Lance Lander You can see a player's IP address if you power it up without the SD card. Once you know the IP address put the SD card back in the player. Then go to the "manage" tab in BrightAuthor and down on the bottom, left side you will see "+ add BrightSign" click on the plus sign and enter the IP address for your player. You should now be able to "publish" and "manage" the player
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Brandon - Have you configured the players for Local File Networking publishing either via Tools>Setup BrightSign Unit and writing the files to the card and rebooting the player it, or via the On-Device Setup (for Series 3/newer players)?
- Can you access http://IP_ADDRESS_OF_PLAYER:8080/ ?
If not, it needs to be set up for Local File Networking first (and check that you don't have a firewall blocking port 8080 on internal connections). - Do you have Bonjour enabled in Edit>Preferences, Networking tab?
If so, make sure you update Bonjour to the latest version via the Airport Utility installer.
You can uninstall the AirPort application after it completes installing, just leave Bonjour.
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Eduardo Hernandez Hello:
Very dificult , i have a big problem when the user download the last Software and firmware, colapse the units , dont like take the IP. in one unit I had reset with botton and use deleting with the file reset., in one unit had to do return at before version firmware.That you look the web page community alot of customer have thesame condition.
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