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Unable to access a brightsign on that ip address- HD 233

I'm going to post this here but I'm also gonna open a new thread because I need solutions to this problem. It is not the first time I'm seeing this. 

This customer of mine had some of his stores with LG Media Players, too expensive, but at least they worked.

All the stores are behind a VPN and everything is run from their central offices.

Everything works with static IP's

there are 5 HD233 in the network, 2 of them in a store on Florida, the other 3 here in Puerto Rico. 

I'm trying to add 2 more players and when we try from the machine configured as media server we are getting the message "Unable to acces BrightSign at ip address"

I came to one of the stores with my laptop, assigned an IP and tried to add the HD223 to my BA and still got the same message. Also tried installing bonjour (infecting my laptop with apple software... not nice)

So... what the hell could be happening? It is driving me nuts, because last week e got into a scary situation because the other machines disappeared from the list and couldn't add them again for 2 days. I can access the machines via their web server and can load files like that, but I need to do some scheduling and via the web page I don't think s possible.

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