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BrightAuthor not starting

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Simon Andy Voegelin
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Hi there,

When I open BA the purple start Window pops up and dissapears after a few seconds. BA does not start and can not be seen in task manager.

Working on a Lenovo Yoga, Windows 10 Home, x64 with BrightAuthor 4.7. It used to work, suddenly it stopped working. Can't even open existing files (same start window opens but dissapears after a few seconds again - file does not open). Itunes (with Bonjour) is installed.

Any ideas why it's not working anymore? Can't do anything at all and would need to work with BA asap.

Thanks for your help!

 

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9 comments

  • 0
    Avatar
    Lyndon

     

    Did you used to have another display connected to the computer, or a dual display setup? I've seen an issue before where the software tries to open on the screen that used to be connected. 

     

  • 0
    Avatar
    Simon Andy Voegelin

    Hi Lyndon. Yeah no other screens or dual display setup. But I know what you mean, had the display problem on an other computer already. So far no sollution other than new user account on same computer found.

  • 0
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    Brandon

    I've seen some rare instances where the position/size get set to silly values in the registry.

    Check HKCU\Software\BrightSign\BrightAuthor or copy the text below into a .reg file and merge that in.

     

    Windows Registry Editor Version 5.00

    [HKEY_CURRENT_USER\Software\BrightSign\BrightAuthor]
    "Left"="0"
    "Top"="0"
    "Width"="1024"
    "Height"="768"

     

     

    _________________________________________________________________________

    Friendly reminder, the community forum is intended for user-to-user discussion.  It is not regularly monitored. For troubleshooting problems and to ensure a timely answer from a BrightSign representative, please submit a support ticket.

  • 0
    Avatar
    Simon Andy Voegelin

    @Brandon - Yay that works! All entreis were existing but with strange values.

    For those who face the same problem - press Windows+R - enter regedit - open above mentioned 4 entries and ajust the values.

    Thanks again Brandon!

  • 0
    Avatar
    Rachel Yurkovich

    Hello! I am having the same issue and the suggested fix did not work for me.
    I have uninstalled and reinstalled BrightAuthor, restarted my PC and still cannot open BA 

  • 0
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    Brandon

    @Rachel
    Are you sure you're in the right registry section?
    You can merge this registry file in:
    https://brightsign.box.com/s/ta1ggy23u9culicsp1792gwrowumsrx6

    _________________________________________________________________________
    Friendly reminder, the community forum is intended for user-to-user discussion.  It is not regularly monitored. For troubleshooting problems and to ensure a timely answer from a BrightSign representative, please submit a support ticket

  • 0
    Avatar
    Rachel Yurkovich

    I think I had tried to edit it last with BA open. Now it stuck and BA opened with the window. Thanks!

  • 0
    Avatar
    Brandon

    So you have some screen/display/window management software installed?

    If your desktop resolution is larger than 1280 high it should be visible.

    Otherwise

    1. Click the BrightAuthor icon on the taskbar so the application is in-focus
    2. On keyboard, Alt-Space
      NOTE: If you use PowerToys you need to change the default shortcut for PowerToys run as its default is Alt-Space and that will override the default Alt-Space shortcut that normally brings up the Window Control box
    3. On keyboard, press M
    4. On keyboard, hit one of the arrow keys - Left arrow, Right arrow, Up arrow, or Down arrow
    5. Move the mouse - you should see the window or window frame move with the mouse
    6. Press Enter on the keyboard or Left-click the mouse to set the window position
    7. Be sure to close BrightAuthor normally so it saves the new window position

    _________________________________________________________________________
    Friendly reminder, the community forum is intended for user-to-user discussion.  It is not regularly monitored. For troubleshooting problems and to ensure a timely answer from a BrightSign representative, please submit a support ticket

  • 0
    Avatar
    Rachel Yurkovich

    @Brandon I got it working thank you!

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