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Unable to obtain activation

After using the BSN to create my setup, the player goes through the process but ends up with Contact Appspace support for information. Looks like we cannot retrieve your registration code 

I have verified internet and successful download of the config by making a recording.  Any ideas? 

2 comments

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    Bright Scripters

    Sounds like an Appspace related issue.
    Do you use Appspace as CMS?

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    Shana Brush

    It sounds like the BSN setup is mostly working, but the registration code retrieval is failing. Double-check that the device is properly assigned in Appspace and linked to the correct network. If the registration code still doesn’t appear, it may be a provisioning issue—best to contact Appspace support with your device ID and logs for deeper analysis. hha exchange

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