I'm creating a presentation for an XT1144 on a 4K touch screen and the presentation and content area are set to 4K just fine but when I go to add media to the interactive layout it tells me the content is to large and needs to be 1920 x 1080. Is there some way to resolve this?
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Aaron Rollins Hi James,
I assume the media in this case is an image, not a video correct? If you want to use 4K image files (or HTML sizes) you have to enable full-resolution graphics, which is slightly different than just a 4K resolution.
You can read a little bit about that here https://docs.brightsign.biz/display/DOC/Full-Resolution+Graphics
To enable full-resolution graphics go to Presentation Settings -> Presentation -> Display -> and pick Force Resolution and Enabable Full Resolution Graphics.
If you have done that and are still seeing an issue adding larger graphic files can you open a support ticket, please?
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James Thanks Aaron, that did the trick. I've run into this with standard presentations, but forgot about that setting.
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