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XT1144 Cannot Play 4k video in portrait orientation

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Ben Benjamin
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It appears our XT1144 running OS 8.2.82 cannot play videos properly in 2160x3840 resolution- instead, the videos appear glitchy/distorted. We tested a video with encoding h265 profile main (and we saw the same issue with other codecs listed here), here are the results:

  • In a portrait presentation (2160x3840), a portrait video (2160x3840) appears distorted
  • In a landscape presentation (3840x2160), a landscape video (3840x2160) plays as expected
  • In a portrait presentation, a portrait video which has been rotated / rendered out as landscape still plays distorted.

We don't see an issue with a 1080x1920 portrait video occupying a quarter of the presentation zone. It would appear the issue is due to the XT1144's inability to play portrait videos in 4k. Can anyone please confirm if this is the case?

Result on Display:

Frame of original:

Date Votes

3 comments

  • 0
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    JRB Technical

    Unfortunately there has been a long history of BrightSign not understanding that many people use the players for Portrait content.

    Some of that was fixed, but then broken again when the 4K players started coming out and people where trying to use 4K videos and images in Portrait.

    Many people have giving up on BrightSign to ever fix this, and just Pre-Rotate content to Vertical, and set the players up for Vertical, even though the content and displays will be in Portrait.

    It's not the ideal solution, but it usually works with less hassles, since it's not likely that BrightSign will fix issues like this even though the correct use of Portrait should have been fully implemented from the very beginning.

  • 0
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    Brandon

    We are aware of increasing interest in portrait playback, but it's a hardware limitation, the only fix is future hardware.

    Portrait video support has both file/media and output restrictions depending on the model.
    See this article for details: https://docs.brightsign.biz/display/DOC/Optimizing+Video+Quality#OptimizingVideoQuality-PortraitVideo

    _________________________________________________________________________
    Friendly reminder, the community forum is intended for user-to-user discussion.  It is not regularly monitored. For troubleshooting problems and to ensure a timely answer from a BrightSign representative, please submit a support ticket

  • 0
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    Jon Sheldon

    Having the same issue with XT2145 players. If you said "the only fix is future hardware" back in 2021, and we have one of the latest models, has this been fixed? It doesn't look like it.

    Can only get HD portrait video to play, 4K video turns to distorted zig-zag's.

    I have my players set-up in a dual screen totem config. x2 portrait displays, one on top of the other.

    Had some issues with single screen displays using XD1035 players playing portrait video. It refused to put a portrait video in portrait. This was fixed by pushing v9.0.189 OS. 

    Sadly a firmware update hasn't fixed the XT2145 portrait video issue.

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