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Brightsigns unreachable.

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Alexander Gillies
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I have 9 Brightsigns here. Straight out of the box. We are trying to set them up for a site. We plugged them in, with the HDMI and network. The purple default screen comes up, with firmware version IP and the QR code to register it. Great start.

Ran IP scanner to get the IPs. They worked and I could see IPs. Great.

Opened BA connect. BA software cannot see any of the 9. Not so good.

We tried to go through the GUI (Chrome, Firefox, Edge) using https:// and http:// along with the IP and they just say "cannot connect".

We have zero blockers in the chain. No firewalls and have tried them through 3 different switches. The same switches that I updated 33 of the same brightsigns, just last week. 

I can update through the SD card. This does not help. And when I take the SD card out, the Brightsign folders are empty. No logs, no anything.

Our IT team tracked the packets being sent to the Brightsign using Packet Capture. The packets were getting to the Brightsign but there seems to be no reaction. IT has said it looks like it doesnt have the web page on it.

Tried hard reset. No change.

Tried starting in the safe mode, incase they were ALL stuck in a boot-loop. (Doubtful). No change.

We even tried it on our test network. No change.

We deal with Brightsigns very frequently and I have never had, anything like, this problem.

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    Brandon Official comment

    In compliance with European RED mandate, the Local Diagnostic Web Server (Local DWS or LDWS) is disabled by default as of BrightSignOS 9.0.218 (on the 9.0 branch) and BrightSignOS 9.1.75 (on the 9.1 branch). In BrightSignOS versions prior to these, the Local DWS was enabled by default.

    For information on how to enable Local DWS access, see https://docs.brightsign.biz/advanced/access-the-local-dws

    _________________________________________________________________________
    Friendly reminder, the community forum is intended for user-to-user discussion.  It is not regularly monitored. For troubleshooting problems and to ensure a timely answer from a BrightSign representative, please submit a support ticket

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    belinda002

    Have you tried checking whether the units respond to port 80/443 at all via a simple curl or telnet test? Football Bros If there's truly no response, it sounds almost like the internal web server isn't loading.

     

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