USB Serial String Input not triggering

Trying to send simple ASCII start string (without Carriage Return) to an XD2 player on a USB port using a USB to Serial adapter to trigger video files etc.  I can get a file to play substituting a laptop's RS232 output and Terminal Emulator (Hercules), but only if i send a manual carriage return immediately after sending the string.  Unfortunately the third-partyt box sending the strings can't seem do send an ascii CR.  I've tried setting the Receive EOL in Persentation Properties to both CR, LF and CR+LF but can't get the video to fire from the input device sending the simple word string (which again, cannot send a CR, only a string of ascii characters like START).  Thanks for your help, this is making me mental!

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