Ticket #464351 originally submitted 2/13/26. day later got a response from somebody who didn't even read the ticket because they asked what network i was referring to. The network name was in the original email. i responded with the info a second time the same day they replied. Here is two days later and i still don't have a response or resolution.
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4 comments
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Lee DYDOMITE Dydo Hi John, their email is "best effort" and they get a ton in that queue.
They offer next day support for a fee:
https://docs.brightsign.biz/support?tabNav=OsPpPMlW-Hi7GV3zc_dY0-0 -
John Teer This client has a licensed bsn cloud account and they can't get support within a few days? As a reseller of this product this is not a good look for brightsign.
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Lee DYDOMITE Dydo I can't really speak to that. This is a public forum though.
If your client or you can post the issue details here, one of the other community members or I might be able to help.
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John Teer the issue is a login issue for BSN cloud. The client purchased 7 units with one year licenses in December. All of the setup was performed and all systems were online and working for the last 60 days or so. Now when the client tries to login to their BSN account it keeps brining them to a setup page to create a new account. The account has also disappeared from our integrator login support list. It's like the account was deleted from the BSN cloud servers.
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