Im new to bright sign and networking. I have a tx4 unit. On power up I get no screen. no purple screen no white screen for firmware update. nothing, black screen. screen says no HDMI signal. tried 2 different screens same result. happens with or with out the network connected. Any ideas how i get past step one.
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5 comments
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Bright Scripters The first thing to try is as follows:
Remove microSD card
Connect to HDMI display
Connect to power
After about 1min, the display should show the BrighSign prompt with player serial number and firmware version
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ben howell Hi
you re good. Yes i removed sd and i got a start screen. I put he card back in and it went back to black screen. took the chance to update from 8.2.55.5 to 8.4.14 (latest). Is now showing a start up screen with the sd card in. I get a screen telling me the player is set up. but still no activation code only software version. units ip address and a serial number. device still not appearing in BA connect. try and add it i am asked for activation code, which i dont have yet.
any guesses now?
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Bright Scripters The tutorial videos might be helpful to you at this stage
https://www.brightsign.biz/training-1/tutorial-videos
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ben howell done the videos. they assume that the device is appearing the BA connect dashboard. Which it isn't. I found the video full of jargon and after video number 3 they are talking gibberish, nothing but jargon.
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Bright Scripters Sorry to hear that.
Should you need more help you can find us here too
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