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BrightSign Network new user already exists

Renaud Mogenot

January 03, 2017 08:21

Answered

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Hi,

I have an issue while trying to create a new user to a BrightSign Network. I get the pop-up box saying : "You can't create user 'XXX@XXX.com' because the folder with suche the name already exists in 'Users' directory. Try to remove it or move to other place.". Obviously, the network thinks it already has this user although I am sure it doesn't exist.

Is there a way to reset the User database or to "clear history" to be able to create this user? Or is there a place to find the "all-users" database to delete this ghost user?

 

Thank you very much,

Regards,

Renaud Mogenot.

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2 comments

• 
  Alex January 03, 2017 08:53 Official comment

  Hello,

  In order to create a new user login for the same email address, you need to delete the associated folder in the Library tab.
  Click the Library tab, click Users on the left, then click the email on the _right_ side, then click the Delete button above.

• 0
  
  Renaud Mogenot January 03, 2017 08:59

  Hello,

  I just tried, it worked!

  Thank you very much,

  Regards,

  Renaud Mogenot.