I'm having a nodejs application running on a brightsign which serves a webpage. It has happended to me twice now that the bs player crashes.
I would like to try to figure out how that is possible. The crashes happens after the bs player has been up and running for more than 12 hours.
I have downloaded the dump file. But it is not human readable. How do I do that in order to debug my crash issue?
You could submit the file to support@brightsign.biz.
The guys there should be able to read the event log, and they are human too :)
It is not an event log. It is a dump file. Or at least what I think is a dump file. It is a file containing hex code that I downloaded from the bs players web interface. I think it needs to be processed to get something useful out of it. So I should send it to support?
It sounds like an incident that is worth opening a support ticket for.
Please send them the file, and any other log file that you can provide.
If applicable, send them the BA project file, so they can reproduce the issue and crash that bug.
Out of curiosity, what does your NodeJS code do?
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