My LS424 stopped showing the menu for my restaurant and I have tried everything to get it back up and running.
I am using the latest version of BrightSign::Connected 1.17.14 and the latest version of the OS 8.5.33.
I am able to publish my presentation to the device, but it does warn me that the minimum OS Version is 22.214.171.124. I suspect this may be the issue. There is no firmware for the LS424 that matches that version number.
My ideas are...
- The version mismatch is causing a problem
- The video file is causing a problem
- Something has gone wrong with the hardware
Not sure where to go from here.