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No support - error with HD2000

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jbutcher
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I've opened two service tickets - the first has probably expired without any contact from the Roku staff. The second, which referenced the first and expressed some urgency, has also generated no response.

A client has a HD2000 that appears to be experiencing some problem. It does not complete its startup cycle, but rather hangs and the "control" light remains lit. From what I understand, the ROKU splash/firmware info is never displayed.

I need to get this unit up and running as soon as possible.

Any thoughts?
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    RokuLyndon


    Jbutcher,



    Sorry I haven't gotten to you sooner. You can also reach support at <!-- e --><a href="mailto:support@brightsign.biz">support@brightsign.biz</a><!-- e -->.



    It sounds like your unit is having a problem with a the power adapter. Please send me an email with your address, and I'll have another sent. You can alos have the other person referenced contact me at <!-- e --><a href="mailto:support@brightsign.biz">support@brightsign.biz</a><!-- e --> as well.
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